Online Manager

ASDA; Frome; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus scheme

Electric car scheme

Eye test for you and user

Pension

Job summary

ASDA is seeking an Online Manager in Frome to oversee day-to-day online operations in-store, ensuring the team remains engaged and customers stay satisfied. You’ll keep vans on the road and drive accuracy in picking and delivery, supported by data-led decision-making.

The role requires leadership experience in online retail, a focus on availability and customer service, and the ability to develop teams while managing change.

Qualifications

• Experience as Team Leader, Supervisor or Manager in online retail.
• Operational knowledge of online retail environment.
• Experience improving availability, picking rate, reducing waste and shrink.
• Experience developing teams and managing change.
• Strong organisational skills and customer service.
• Flexibility to work weekends/evenings.

Responsibilities

• Lead online operations and rota planning to ensure accurate picking and on-time delivery.
• Drive trading activity on the shop floor and maintain high availability.
• Coach and engage the team to improve processes and customer service.
• Manage change and develop resilience within the team.
• Ensure data-led decisions to optimise online performance.

Skills

Strategy to action

Team leadership

Results driven

Talent development

Job description

Job Title

Online Manager

Location

Frome

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

1 October 2026

At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy.

You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What qualities you’ll need:

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas