Online Fulfillment & Team Leader

Retail

Larkhill

On-site

GBP 36,000 - 48,000

Full time

8 days ago

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Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – employer contribution

Share scheme

Wellbeing support

Cycle to Work

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Job summary

Sainsbury's is seeking an Online Store Manager to lead our online picking and delivery team, ensuring seamless service for both online and in-store customers. You will oversee a large squad of shoppers and drivers, coaching them to deliver exceptional customer experiences while maintaining safety and efficiency.

In this role, you will drive KPI performance, manage employee relations, and collaborate with store leadership to optimise operations.

Qualifications

Experience of leading a team in a fast-paced, customer-facing environment.
Proven ability to coach colleagues to deliver brilliant customer service.
Experience delivering KPIs across sales, availability and colleague engagement.
Ability to manage employee relations issues including discipline and absence.
Demonstrated leadership in operational store activities when senior managers are not present.

Responsibilities

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
Collaborate with other managers to ensure the success of shopping experience of the overall store.
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.