Online Fulfillment & Team Lead

Sainsbury's; Larkhill; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Discounts on shopping

Annual bonus

Free food & hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to work

Employee offers

Job summary

Sainsbury's is seeking an Online Manager to lead in‑store online picking and delivery operations in the UK. You will guide a large team of shoppers and drivers, ensuring a seamless, safe shopping experience for both online and in‑store customers.

You will partner with other store managers to optimise overall store performance, manage performance and attend to employee relations. The role offers early starts and opportunities to drive service excellence.

Qualifications

• Proven track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a fast‑paced, customer‑facing team and driving performance.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in‑store online service.
• Be a visible leader, coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
• Collaborate with other managers to ensure the success of the in‑store shopping experience.
• Manage performance, disciplinaries, and ensure scheduling and pay accuracy.

Skills

Customer service leadership

Team coaching

KPI driven

Employee relations

Operations management

Job description

Sainsbury's is seeking an Online Manager to lead in‑store online picking and delivery operations in the UK. You will guide a large team of shoppers and drivers, ensuring a seamless, safe shopping experience for both online and in‑store customers.

You will partner with other store managers to optimise overall store performance, manage performance and attend to employee relations. The role offers early starts and opportunities to drive service excellence.