Online Fulfillment & Store Operations Manager

Sainsbury's Supermarkets Ltd

Blakebrook

On-site

GBP 29,000 - 35,000

Full time

3 days ago

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Benefits offered by this job

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Job summary

Sainsbury's Supermarkets Ltd in Kidderminster is seeking an Online Store Manager to lead the online picking and delivery team, coordinating with colleagues to deliver a seamless shopping experience for both in-store and online customers.

The role requires proven line management in a fast-paced environment, with a focus on exceptional customer service, coaching, KPI achievement and capable handling of disciplinaries and payroll accuracy.

Qualifications

Previous line management in a fast-paced, operational environment.
Brilliant customer service and coaching ability.
Delivers KPIs and performance indicators.
Manages disciplinaries and employee relations issues.
Leads store operations in the absence of senior management.

Responsibilities

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
Collaborate with other managers to ensure the success of shopping experience of the overall store
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.