Online Customer Service Advisor

Fashion & Retail Personnel; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Paid holiday

Job summary

Fashion & Retail Personnel in South East London is seeking an online customer service advisor for a luxury retailer. The role is temporary with immediate start and weekly pay, with potential to go permanent.

You will handle inquiries across email, WhatsApp and live chat, assist with styling advice, and help pack and dispatch online orders; Shopify experience is advantageous.

Qualifications

• Previous customer service experience
• Experience with multichannel customer support
• Ability to offer styling advice to customers
• Strong written and verbal communication skills

Responsibilities

• Answer questions via multichannel platform (email, WhatsApp, live chat)
• Pack and dispatch online orders
• Provide styling advice to customers
• Proactively support customers and solve problems

Skills

Customer service

Multichannel support

Styling advice

Communication

Tools

Shopify

Job description

A great opportunity has arisen for a online customer service advisor to work for a luxury retailer in South East London. Suitable candidates must be immediately available and not on notice.

Some responsibilities include answering questions via their multichannel platform, including email, WhatsApp, and live chat. This role will also involve packing and dispatching online orders. Experience using Shopify will be advantageous.

The candidate will have prior experience in customer service, have an eye for style and be able to offer styling advice to customers, you'll be a problem solver and have a proactive approach to supporting customers. Must have strong written and verbal communication skills.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme. This role could also go permanent, which would bring a generous benefits package, including staff discount, to the successful candidate.