Online Community Manager

Placements24; Southampton; Remote; GBP 11,000 - 16,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Career development

Remote team culture

Travel discounts

Work from SA

Job summary

Placements24 is seeking an Online Community Manager for a fully remote role based in South Africa. You will cultivate online communities across social platforms, craft engaging content, and act as a brand advocate to enhance guest relations and brand presence.

You will collaborate with marketing and support teams to ensure consistent voice, analyze engagement metrics, and identify influencer opportunities. A passion for hospitality and strong communication are essential.

Qualifications

• Proven experience in social media management or community management.
• Excellent written and verbal communication with creative content skills.
• Strong knowledge of major social platforms and analytics.
• Able to work remotely and manage multiple projects.

Responsibilities

• Develop and implement social media strategies to increase brand awareness and engagement.
• Moderate online community forums, groups, and social channels.
• Create engaging content, posts, graphics, and videos for each platform.
• Respond to comments and inquiries professionally and timely.
• Monitor conversations and identify opportunities for engagement and advocacy.
• Analyze metrics and report on growth, engagement, and sentiment.
• Coordinate with marketing and support to maintain brand voice.
• Engage influencers and brand advocates within the community.
• Develop and execute online campaigns and promotions.
• Stay updated on hospitality social media trends and best practices.

Skills

Social media management

Hospitality experience

Creative content

Social media tools

Social platforms

Remote work

Customer service

Marketing degree

Education

Bachelor's degree in Marketing or Communications

Tools

Hootsuite

Buffer

Sprout Social

Job description

About the Role

Our client, a rapidly growing digital hospitality platform, is seeking a proactive and engaging Online Community Manager to join their remote team. Based from anywhere in South Africa, you will be responsible for building, nurturing, and managing our online communities across various social media platforms and forums. Your primary goal will be to foster a positive and interactive environment, drive engagement, and act as a brand advocate. This fully remote role offers the flexibility to work from home while making a significant impact on our brand's online presence and guest relations. We are looking for a social media savvy individual with excellent communication skills and a passion for hospitality.

Key Responsibilities

• Develop and implement social media strategies to increase brand awareness and engagement.


• Manage and moderate online community forums, groups, and social media channels.


• Create engaging content, including posts, graphics, and videos, tailored for each platform.


• Respond to comments, messages, and inquiries in a timely and professional manner.


• Monitor online conversations and identify opportunities for engagement and brand advocacy.


• Analyze social media metrics and report on community growth, engagement, and sentiment.


• Liaise with marketing and customer support teams to ensure a consistent brand voice and messaging.


• Identify and engage with key influencers and brand advocates within the community.


• Develop and execute online campaigns and promotions.


• Stay up-to-date with social media trends and best practices in the hospitality sector.

Requirements

• Proven experience as a Social Media Manager, Community Manager, or similar role, preferably in the hospitality or travel industry.


• Excellent written and verbal communication skills, with a flair for creative content creation.


• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social) and analytics platforms.


• Strong understanding of social media platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.).


• Ability to work independently and manage multiple projects in a remote environment.


• Excellent customer service and conflict resolution skills.


• A passion for the hospitality industry and understanding of online guest behavior.


• Bachelor's degree in Marketing, Communications, or a related field is advantageous.


• Reliable internet connection and a dedicated home office setup.


• Must be legally authorized to work in South Africa.

Benefits

• Fully remote position offering unparalleled flexibility.


• Competitive salary and potential bonuses.


• Opportunity to shape the online voice of a growing brand.


• Access to professional development and online courses.


• Collaborative and supportive remote team culture.


• Employee discounts on travel and accommodation.


• Work from anywhere within South Africa.


• Be at the forefront of digital innovation in hospitality, with roots in Randburg, Gauteng.