Online Assistant

Sainsbury's Supermarkets Ltd; Shrewsbury; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking retailer where your role as an Online Assistant is pivotal in delivering exceptional service to online customers. In this dynamic position, you will select high-quality products, assist with customer inquiries, and ensure a seamless shopping experience. The company values its employees, offering generous benefits, including discounts, free food, and a supportive work environment. If you thrive in a high-energy setting and enjoy helping others, this opportunity is perfect for you!

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• Comfortable in a fast-paced, physical environment.
• Friendly and enthusiastic about helping customers.

Responsibilities

• Picking and selecting products for online orders.
• Providing excellent customer service and support.
• Using technology to manage tasks efficiently.

Skills

Customer Service

Problem Solving

Flexibility

Attention to Detail

Digital Tools Proficiency

Job description

Rate: £12.45 per hour
Location: Shrewsbury Store, Shrewsbury, SY3 9NB
Hours: Part time, 16 hours per week
Contract type: Permanent
Business area: Retail
Closing date: 15 May 2025
Requisition ID: 304423

Working in our stores:

Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community, providing outstanding value, unbeatable quality, and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years old.
• You must have Right to Work eligibility in the UK.

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and the time available to complete each shop.
• Dealing with customer queries, processing orders, and helping load vans for our Home Delivery Drivers.
• Providing excellent customer service, supporting customers with questions, and proactively offering help.
• Building knowledge about our products, services, and promotions to assist with recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

• Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, high-energy environment, often alone but also as part of a team.
• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a high-energy environment, using initiative to solve problems, and taking responsibility for tasks.
• Flexible and productive across various store roles, with opportunities to learn and develop new skills.
• Comfortable using digital tools and technology, and able to lift shopping containers up to 15kg.
• Attentive to detail, maintaining a clean and clutter-free store, and creating a positive shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – company matches between 4-7.5% of your contributions.
• Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply promptly.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can reach their full potential, and every customer feels welcome.

Our colleagues may be entitled to enhanced discretionary leave for families, support for carers, and resources to help understand and support their roles. We foster diversity through initiatives and events, promoting inclusion and respect. To learn more about our inclusivity efforts, please visit our website.

If you require reasonable adjustments during the application or interview process, please inform us, and we will support you.