Online Assistant

Sainsbury's; Leek; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking proactive individuals to join their team as Online Assistants. In this dynamic role, you will be responsible for selecting high-quality products for online customers, ensuring a seamless shopping experience. You'll thrive in a fast-paced environment, utilizing digital tools to enhance efficiency and customer satisfaction. The company values its colleagues, offering generous benefits, including discounts and wellbeing support, making it an exciting place to work. If you're ready to contribute to a positive shopping experience, this opportunity is perfect for you.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Comfortable with early morning starts and fast-paced environments.
• Friendly and enthusiastic about helping customers.

Responsibilities

• Picking and selecting products for online customers.
• Handling customer queries and assisting with orders.

Skills

Customer Service

Flexibility

Problem Solving

Attention to Detail

Digital Tools Proficiency

Education

School-Leaver Age

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and the time allocated for each shop.
• Handling customer queries behind the scenes, processing orders, and assisting with loading vans for Home Delivery Drivers.
• Serving customers proactively, offering help and answering questions to ensure a positive shopping experience.
• Building knowledge about products, services, and promotions to make helpful recommendations.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Comfortable with early morning starts (most shifts start at 4am) and working in a fast-paced, physical, high-energy environment, both independently and as part of a team.
• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Flexible and productive, willing to learn new skills and adapt to different roles within the store.
• Comfortable with using digital tools and technology, and able to lift shopping containers up to 15kg.
• Attentive to detail, maintaining a clean and clutter-free store to enhance the shopping experience.

Working for us has great rewards:

We value our colleagues highly and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – employer matching contributions between 4-7.5%.
• Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can reach their full potential, and every customer feels welcome.

We support this through enhanced discretionary leave for families, resources for colleagues, and internal networks promoting representation and removing barriers. We offer development opportunities, mentorship, training, and career progression. To learn more about our inclusivity initiatives, please visit here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will support you.

Responsibilities:

Working in our stores:

Our stores are fast-paced environments where no two days are the same. They serve as community hubs providing value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaver age in your country (School leaving age - GOV.UK).
• If shifts start before 6am or end after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.