Online Assistant

Sainsbury's; Kidderminster; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is looking for enthusiastic Online Assistants to join their team. In this dynamic role, you will ensure that online customers receive top-quality products, while providing excellent customer service. You will work in a fast-paced environment, utilizing digital tools to streamline your tasks and enhance the shopping experience. With a commitment to inclusivity and development, this opportunity offers a supportive workplace where you can thrive and grow. Join a company that values its colleagues and provides a range of rewarding benefits.

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Comfortable with early morning starts and physical work.
• Friendly and enthusiastic about helping customers.

Responsibilities

• Picking and selecting products for online orders.
• Handling customer queries and assisting delivery drivers.

Skills

Customer Service

Teamwork

Problem Solving

Flexibility

Attention to Detail

Education

No specific educational requirement

Tools

Digital Tools

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Working behind the scenes to handle customer queries, process orders, and assist in loading vans for our Home Delivery Drivers.
• Consistently providing excellent customer service, supporting customers with questions, and proactively offering help.
• Building strong knowledge about our products, services, and promotions to offer helpful recommendations.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, and energetic environment, both independently and as part of a team.
• Friendly, welcoming, with a genuine enthusiasm for helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Flexible and productive, committed to high standards across the store; fully trained in various skills with opportunities to learn and develop.
• Comfortable with learning new digital tools and technology, and capable of moving shopping containers weighing up to 15KG.
• Attentive to detail, maintaining a clean and clutter-free store, and striving to create the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card: 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
• Free food and hot drinks: Provided for colleagues in all our stores.
• Generous holiday entitlement: Based on hours worked, plus maternity and paternity leave.
• Pension: We match contributions between 4-7.5%.
• Sainsbury’s share schemes: Buy shares at discounted prices.
• Shopping discounts: Special offers on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support: Including free access to our Employee Assistance Programme for confidential support and guidance.

Please note: Our vacancies may close quickly, so we encourage early application.

An inclusive place to work and shop:

We are committed to being an inclusive retailer, where every colleague can reach their potential, and every customer feels welcome. We offer support for families and carers, resources for understanding roles, and internal networks to promote representation and remove barriers. We provide development opportunities, mentorship, training, and celebrate diversity through various initiatives. For more information, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Working in our stores:

Our stores are fast-paced and community-focused, providing outstanding value and quality. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.