Online Assistant

Sainsbury's; Herne Bay; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a vibrant, community-focused retailer as an Online Assistant, delivering a joyful shopping experience for online customers. In this dynamic role, you'll ensure that every order is fulfilled accurately, providing excellent customer service and support. You'll work flexibly in a fast-paced environment, utilizing digital tools to enhance efficiency. With a commitment to inclusivity and development, this position offers numerous opportunities for growth and a supportive workplace culture. Enjoy market-leading benefits, including discounts and wellbeing support, while being part of a team that values your contributions.

Benefits

10% Discount Card

Free Food and Hot Drinks

Generous Holiday Entitlement

Pension Scheme

Share Schemes

Shopping Discounts

Wellbeing Support

Qualifications

• Comfortable working in a fast-paced, physical environment.
• Willing to learn and use new digital tools and technology.

Responsibilities

• Picking and selecting products for online customers.
• Handling customer queries and processing orders.

Skills

Customer Service

Problem Solving

Flexibility

Attention to Detail

Teamwork

Education

High School Diploma

Tools

Digital Tools

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps. Providing excellent substitutions when products are out of stock.
• Using a handset to plan your route around the store, including what you need to select and the time allocated for each shop.
• Handling customer queries, processing orders, and assisting with loading vans for Home Delivery Drivers behind the scenes.
• Serving customers enthusiastically, supporting with questions, and proactively offering help.
• Building extensive knowledge about our products, services, and promotions to provide informed recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

• Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical, high-energy environment. Able to work independently and as part of a team.
• Friendly, welcoming, with a genuine enthusiasm for helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Willing to work flexibly and to a high standard across the store. Fully trained in various skills with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology, and capable of moving shopping containers up to 15KG.
• Attentive to detail, keeping the store clean and clutter-free, and striving to create the best shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – employer matching between 4-7.5% of contributions.
• Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.

Please note: Our vacancies may close quickly, so we encourage early applications.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome.

Our support includes enhanced discretionary leave for families, resources for understanding and supporting your role, and internal networks promoting representation and removing barriers. We offer development opportunities like mentorship, training, and career pathways, and celebrate diversity through initiatives and events. To learn more, please visit here.

Reasonable adjustments: If you need support during the application or interview process, please let us know.

Responsibilities:

Working in our stores:

Our stores are vibrant, community-focused environments where food is our passion. As an Online Assistant, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country School leaving age - GOV.UK
• If shifts start before 6am or end after 11pm, you must be at least 18 years old.
• You need to have the Right to Work in the UK.