Online Assistant

Sainsbury's; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading supermarket as an Online Assistant, where you'll ensure a joyful shopping experience for online customers. Your role involves picking products, handling customer queries, and working flexibly in a fast-paced environment. With a focus on quality and service, you'll be part of a dynamic team dedicated to delivering the best for our customers. Enjoy market-leading benefits, including discounts and wellbeing support, while contributing to a community-focused workplace.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaving age and have the Right to Work in the UK.
• Comfortable with using digital tools and technology.

Responsibilities

• Picking and selecting products for online customers.
• Dealing with customer queries and processing orders.
• Providing exceptional service and support.

Skills

Customer Service

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Dealing with customer queries, processing orders, and helping to load vans for our Home Delivery Drivers behind the scenes.
• Providing exceptional service to our customers, supporting with questions, and proactively offering help.
• Building knowledge about our products, services, and promotions to assist with recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

• Willingness to start early (most shifts begin at 4am) and work in a fast-paced, physical, high-energy environment, both independently and as part of a team.
• Friendly, welcoming, and enthusiastic about helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Flexible and productive, ready to learn new skills and adapt to different roles within the store.
• Comfortable with using digital tools and technology, and capable of moving shopping containers weighing up to 15KG.
• Attentive to detail, maintaining a clean and clutter-free store to ensure the best shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every payday.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, including maternity and paternity leave.
• Pension – we match between 4-7.5% of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply early.

An inclusive place to work and shop

We are committed to being an inclusive retailer where every colleague can reach their full potential, and every customer feels welcome. We offer support such as enhanced leave for families, resources for colleagues, and internal networks to promote diversity and inclusion. To learn more, please visit our website.

If you need reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Our stores are fast-paced, community-focused environments where food is our passion. As an Online Assistant, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If shifts start before 6am or end after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.