One Stop - Shift Leader

Tesco PLC; Colchester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

10% Discount

Pharmacy discounts

Shopping site discount

Holiday package

Career development

Community involvement

Pension scheme

Job summary

One Stop Stores Ltd in Colchester is seeking a proactive Shift Leader to coordinate the store team, ensure smooth daily operations, and deliver a great shopping trip for customers.

You will open/close the store, manage safety, customer queries, and staff breaks, while supporting the Store Manager with seasonal events and maintaining a clean, well-presented store.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip for customers.
• Open/close the store and manage duty cover, ensuring decisions are right for customers, colleagues and safety.
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day queries.
• Support the Store Manager to coordinate seasonal, community and charity events and maintain an inclusive atmosphere.
• Ensure the store is kept clean, tidy and well presented at all times.
• Prioritise replenishment of products that matter to our customers.
• Make sure point of sale and shelf labels reflect good practice.
• Take action on any overcharges and prevent recurrence.
• Proactively manage queues in store to deliver a great shopping trip for customers.
• Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
• Be knowledgeable about the store and drive practical improvements.
• Follow health and safety routines and ensure colleagues do the same.
• Deliver clear communication to the team and keep everyone informed.
• Look for ways to simplify operations and share ideas with the Store Manager.
• Always put the customer first and tailor service to meet needs.
• Resolve customer queries promptly and leave customers with a smile.
• Adjust service to meet individual customer needs.
• Recognise and celebrate colleagues for great service.
• Identify and remove obstacles to delivering great service.
• Resolve colleague queries in the Store Manager's absence or escalate when needed.
• Ensure adequate staffing and arrange cover for short-term absences/sickness.
• Be a recognised Keyholder and respond to alarm calls to protect store safety and security.
• Monitor internal communications and ensure timely action by colleagues.
• Coordinate colleagues to meet customer and store needs, feeding back any issues to the Store Manager.
• Balance time between service and replenishment areas.
• Support Store Manager in managing absence and conduct return-to-work interviews as required.
• Build strong relationships with Area Manager and People Partner for timely coaching and issue escalation.

Job description

As a Shift Leader, My role involves:

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyones safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service, I give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleagues queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to upscale relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
• ? Able to role model great customer service ensuring customers needs are met.
• ? Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• ? A clear communicator to keep the team well informed.
• ? Confident in taking the lead when in charge of the store.
• ? Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• ? Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
• ? Always looking for ideas and opportunities to improve the customer shopping trip and to support the community

About One Stop Stores Ltd

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business. One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco. With our stores situated throughout England and Wales, there is sure to be a One Stop near where you live or work. At One Stop, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of One Stop. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across One Stop we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Benefits

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• PensionScheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.