One Stop - Shift Leader

One Stop Stores Ltd; Hesketh Bank; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Wide range of benefits

Supportive culture

Job summary

A leading convenience store chain in Hesketh Bank is seeking a Shift Leader to manage store operations, coordinate the team, and ensure excellent customer service. The ideal candidate will have strong communication and problem-solving skills while being committed to creating a welcoming atmosphere. The role involves managing duty shifts and supporting the Store Manager in various operational tasks.

Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving abilities and proactive approach.
• Ability to work effectively in a team and adapt to change.
• Attention to detail and accuracy in tasks.
• Technical aptitude and solid time-management skills.
• Comfort with leading and coaching colleagues on shift.

Responsibilities

• Run duty shifts and coordinate the team to deliver excellent shopping trips.
• Support the Store Manager in operational queries and events.
• Ensure store is clean, safe, and fully stocked.
• Resolve customer queries and manage colleague shifts effectively.
• Keep the store clean, tidy and well presented.
• Prioritise replenishment of products important to customers.
• Manage queues and deliver excellent service on shift.
• Coordinate colleagues to meet daily priorities and break times.
• Be a recognised Keyholder for safety and security.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

Overview

Join the One Stop team as a Shift Leader. As a Shift Leader you will run duty shifts, coordinate a team and ensure the store is clean, safe and fully stocked. You will constantly look for ways to improve service through coaching and feedback, and be the specialist who delivers practical actions to improve store performance.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues and safety.
• Be the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Keep the store clean, tidy and well presented.
• Prioritise the replenishment of products that matter to customers.
• Ensure point of sale and shelf edge labels reflect what good looks like.
• Take immediate action for overcharges and prevent reoccurrence.
• Proactively manage queues to deliver a great shopping trip for customers.
• Coordinate colleagues, ensuring they deliver daily priorities and take breaks at the right time to fit trade patterns.
• Be knowledgeable about the store and coordinate others to deliver the practical actions to make improvements.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver communication to the team, keeping them well informed.
• Look for ways to simplify operations and share ideas with the Store Manager.
• Always put the customer first and consider them in everything you do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjust the service you give to each customer to meet their needs.
• Recognise and celebrate colleagues giving great service.
• Understand what may block delivery of great service and help remove obstacles.
• Resolve colleague’s queries in the absence of the Store Manager or escalated to the Store Manager where appropriate.
• Ensure the store is staffed appropriately, react to short term absences/sickness by actively finding cover for shifts.
• Be a recognised Keyholder for the store, attend alarm call outs where necessary to ensure safety and security.
• Monitor and action internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
• Co‑ordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balance your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
• Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to raise relevant issues in a timely manner, seek advice and support when needed and benefit from in‑the‑moment coaching opportunities.
• If this store has a Post Office Local, duties will include the day‑to‑day operations of the post office, therefore a Post Office Financial and criminal conviction background check is required. If these checks fail, the job offer will be withdrawn.

Qualifications

• Communication Skills
• Customer Focus
• Problem‑Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

Benefits

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We offer flexible working, a wide range of benefits and a supportive, inclusive culture.

Flexible Working

We welcome chats about flexible working. Talk to us throughout your application about how we can support you, whether you’re at the start of your career, a carer, nearing retirement, parenting, or anything else.

Community Involvement

One Stop is proud to give back to the community. Over the past decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio, helping reduce food waste and support those in need.

Diversity & Inclusion at One Stop

Everyone is welcome. We are an inclusive workplace that celebrates diverse backgrounds and experiences. As a Disability Confident Leader (Level 3) we offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For more information on accessibility support, click here.