Shift Leader I

One Stop Stores Ltd; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

10% Discount

Discounted pharmacy services

Great holiday package

Career development

Pension Scheme

Job summary

One Stop Stores Ltd is seeking a proactive Shift Leader to join the team in Nottingham. The role focuses on delivering excellent customer service while coordinating staff and store operations.

As a Shift Leader, you will be responsible for ensuring the store is clean, well-presented, and providing exceptional experiences for customers. You will need to lead by example, supporting both your colleagues and the Store Manager in achieving operational excellence and community engagement.

Qualifications

• Able to role model great customer service to meet customer needs.
• Build strong, long-lasting relationships with colleagues.
• Clear communicator keeping the team well-informed.
• Confident in taking charge of the store when needed.
• Flexible in thinking and decision-making.
• Energetic in driving and motivating others.

Responsibilities

• Coordinate the team for a great shopping experience.
• Open and close the store, ensuring safety and customer satisfaction.
• Act as go-to for colleagues in the manager's absence.
• Support manager in coordinating community events.
• Maintain cleanliness and presentation of the store.
• Manage queues to enhance customer experience.

Skills

Customer service

Team coordination

Communication

Relationship building

Flexibility

Leadership

Motivational skills

Job description

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service, I give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleague's queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escape relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.

Requirements

You will need As a Shift Leader, I will be:

• Able to role model great customer service ensuring customers needs are met.
• Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator to keep the team well informed.
• Confident in taking the lead when in charge of the store.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
• Always looking for ideas and opportunities to improve the customer shopping trip and to support the community

Core Purpose and Values

As a Shift Leader I always champion One Stop's Core Purpose and Values Core Purpose Serving our customers, communities and planet a little better every day. Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing's easier

About One Stop

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco. With our stores situated throughout England and Wales, there's sure to be a One Stop near where you live or work.

Inclusion and Diversity

We treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across One Stop we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Benefits

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pension Scheme