One Stop - Shift Leader

Tesco; Peterborough; Presencial; GBP 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

10% Discount

Pharmacy discount

Discounted site

Holiday package

Career development

Community involvement

Pension

Resumo da oferta

One Stop Stores Ltd is recruiting a Shift Leader to coordinate a store team and ensure a smooth customer experience across peak periods in the UK. You will open/close shifts, manage coverage, and act as a keyholder to safeguard operations and customers.

The role emphasizes frontline leadership, clear communication, and a proactive approach to improving service, inventory, and store presentation while upholding One Stop values and safety policies.

Qualificações

• Ability to role model great customer service and meet customer needs.
• Build strong long-lasting relationships with colleagues to create team spirit.
• Clear communication to keep the team well informed.
• Confident in taking the lead when in charge of the store.

Responsabilidades

• Coordinate the team to deliver an easy shopping trip for the community.
• Open/close the store and manage duty cover for customer and colleague safety.
• Be the go-to person in the absence of the Store Manager for daily queries.
• Support the Store Manager to coordinate seasonal, community and charity events.

Conhecimentos

Customer service

Relationship building

Communication

Leadership

Flexibility

Motivation

Continuous improvement

Descrição da oferta de emprego

You will be responsible for

As a Shift Leader, My role involves:

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyones safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service, I give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleagues queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.

You will need

As a Shift Leader, I will be:

• ? Able to role model great customer service ensuring customers needs are met.
• ? Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• ? A clear communicator to keep the team well informed.
• ? Confident in taking the lead when in charge of the store.
• ? Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• ? Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
• ? Always looking for ideas and opportunities to improve the customer shopping trip and to support the community

As a Shift Leader I always champion One Stops Core Purpose and Values

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

Our customers are at the heart of everything we do

We treat each other how they like to be treated

We work together as one team

We make things easier

Whats in it for you?

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• PensionScheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date.

About Us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLCbut operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood.

Open 7 days a week.

One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughoutEngland and Wales, theres sure to be a One Stop near where you live or work.

At One Stop, inclusion means that Everyones Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of One Stop. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across One Stopwe are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Were proud to have been accredited Disability LeaderLevel 3and were committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer.