One Stop - Shift Leader

Tesco PLC; Thornbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounts at One Stop & Tesco stores

Pharmacy discounts

Shopping website discounts

Holiday package

Career development

Community involvement

Job summary

One Stop Stores Ltd, owned by Tesco PLC, is seeking a Shift Leader to oversee daily store operations and lead colleagues. You will open/close the store, manage shifts, monitor customer service, and support events that engage the community.

The role focuses on delivering great service, maintaining store standards, and ensuring safety and efficiency across all areas of the shop floor.

Responsibilities

• Coordinate the team to deliver a great shopping trip for customers.
• Open/close the store and cover duties to keep operations smooth and safe.
• Be the go-to person for colleagues when the Store Manager is absent.
• Support the Store Manager with seasonal, community and charity events.
• Ensure the store is clean, tidy and well presented.
• Prioritise replenishment of key products for customers.
• Ensure price labels reflect correct products and promotions.
• Address overcharges promptly and prevent recurrence.
• Manage queues to deliver a smooth customer experience.
• Coordinate colleagues to meet daily priorities and breaks.
• Know the store well and drive practical improvements.
• Follow health and safety routines and ensure team adherence.
• Communicate effectively with the team and keep them informed.
• Look for ways to simplify operations and share ideas with the Store Manager.
• Always put customers first and tailor service to their needs.
• Resolve customer queries promptly and leave them satisfied.
• Actively role model great service and build a team spirit.
• Keep the team informed and aligned with store goals.
• Lead when in charge of the store and adapt to change as needed.
• Balance service and replenishment areas to optimise the shop floor.
• Support the Store Manager in absence management and absences reporting.
• Build strong relationships with Area Manager and People Partner for timely support.
• Be proactive in coaching and developing the team.

Job description

As a Shift Leader, My role involves:

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.
• Making sure point of sale and shelf edge labels reflect what good looks like.
• Taking immediate action for any overcharges and preventing any reoccurrence.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
• Following company health and safety routines and ensuring colleagues do the same.
• Delivering communication to the team, ensuring they are kept well informed.
• Looking at ways to simplify our operations and share these ideas with my Store Manager.
• Always putting the customer first and consider them in everything I do.
• Readily available to resolve customer queries, leaving them with a smile on their face.
• Adjusting the service, I give to each customer to meet their needs.
• Recognising and celebrating colleagues giving great service.
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
• Resolving colleague's queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Monitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
• Balancing your time across service and replenishment areas of the store.
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities.
• Able to role model great customer service ensuring customers needs are met.
• Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
• A clear communicator to keep the team well informed.
• Confident in taking the lead when in charge of the store.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
• Energetic, driving and motivating others to deliver expectations and effectively balance priorities.
• Always looking for ideas and opportunities to improve the customer shopping trip and to support the community
• One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business. One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco. With our stores situated throughout England and Wales, there's sure to be a One Stop near where you live or work. At One Stop, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of One Stop. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across One Stop we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.
• At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pension Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco. One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date.

You will be responsible for