One Stop - Shift Leader

TN United Kingdom; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic retail environment as a Shift Leader where you will take ownership of store operations and lead a dedicated team. This role focuses on enhancing customer satisfaction by ensuring the store is well-presented and safe. You will actively coach your team, manage daily operations, and implement improvements to create a welcoming atmosphere for customers. With a variety of benefits and opportunities for personal growth, this position is ideal for those who thrive in fast-paced settings and are passionate about delivering exceptional service.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% Discount at Tesco Mobile

Discounted Eye Care

Various Discounts at Tesco Pharmacy

Discounted Simply Health Cash Plan

Exclusive Deals through Colleague Deals

Annual Leave Increases with Service

Flexible Working Arrangements

Qualifications

• Strong leadership skills to coordinate a team effectively.
• Ability to enhance customer service through coaching.

Responsibilities

• Coordinate team activities to ensure a smooth shopping experience.
• Manage store operations in the absence of the Store Manager.
• Ensure compliance with health and safety standards.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Education

High School Diploma

Job description

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One Stop • Willingham • Apply by 17-May-2025

What is in it for you

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

You will have a great understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
• Being the go-to person for colleagues in the absence of the Store Manager for operational queries
• Supporting the Store Manager in co-ordinating seasonal, community, and charity events to create an inclusive atmosphere
• Ensuring the store is always clean, tidy, and well-presented
• Prioritising the replenishment of products that matter to customers
• Ensuring point of sale and shelf edge labels reflect standards
• Taking immediate action for overcharges and preventing reoccurrence
• Managing queues proactively to enhance the shopping experience
• Co-ordinating colleagues to meet daily priorities and manage breaks around trade patterns
• Being knowledgeable about the store and leading practical improvements
• Following health and safety routines and ensuring colleagues do the same
• Delivering effective communication to the team
• Seeking ways to simplify operations and sharing ideas with the Store Manager
• Always putting the customer first and customizing service to meet their needs
• Resolving customer queries promptly and leaving them satisfied
• Recognising colleagues who deliver great service
• Identifying and removing obstacles to excellent service
• Resolving colleague queries in the absence of the Store Manager or escalating when necessary
• Ensuring appropriate staffing, reacting to short-term absences by finding cover
• Being a recognized Keyholder and attending alarm call outs when needed
• Monitoring and acting on internal communications promptly
• Balancing time between service and replenishment tasks
• Supporting the management of colleague absence and conducting return-to-work interviews
• Building relationships with Area Managers & People Partners, escalating issues and seeking coaching opportunities
• If this store has a Post Office Local, your duties will include managing day-to-day operations of the post office, which requires passing a background check for the Post Office.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a range of products and services including fresh food, household essentials, and additional services like Post Office, PayPoint, lottery, Costa Coffee, and more.

We are a subsidiary of Tesco, operating independently with support from our distribution centres in Brownhills, Nursling, and Wakefield.

Please Note

We only recruit individuals who have passed the school leaver’s age. For more details, check your local school leaver’s age.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Various discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive deals and discounts through Colleague Deals
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working arrangements