One Stop - Shift Leader

TN United Kingdom; Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a dynamic Shift Leader to join their team in a fast-paced retail environment. In this role, you will take ownership of store activities, coordinate a dedicated team, and ensure exceptional customer service. Your leadership will help maintain a clean and well-presented store while implementing practical improvements. This position offers a unique opportunity to make a significant impact on store performance and customer satisfaction. Join a company that values teamwork and customer-centric values, and enjoy a range of benefits including discounts and flexible working options.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Discounted cash plan through Simply Health

Exclusive deals with various retailers

Flexible working options

Qualifications

• Experience in a retail environment, especially in a leadership role.
• Strong communication skills and ability to manage a team.

Responsibilities

• Coordinate team activities to enhance customer experience.
• Manage store operations and ensure safety compliance.
• Support the Store Manager with daily operational tasks.

Skills

Team Coordination

Customer Service

Operational Management

Health and Safety Compliance

Problem Solving

Education

High School Diploma

Job description

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One Stop • Peterborough • Apply by 24-May-2025

What is in it for you

Job Description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

You will have a great understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.

Work abroad

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Coordinate the team to deliver the easiest shopping trip in the community
• Open/close the store and complete duty cover, ensuring decisions benefit customers, colleagues, and safety
• Be the go-to person for colleagues in the absence of the Store Manager for daily operational queries
• Support the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
• Ensure the store is always clean, tidy, and well-presented
• Prioritize replenishment of products important to customers
• Ensure point of sale and shelf edge labels reflect standards
• Take immediate action for overcharges and prevent reoccurrence
• Manage queues proactively to enhance customer experience
• Coordinate colleagues to meet daily priorities and manage breaks around trade patterns
• Be knowledgeable about the store, coordinating improvements
• Follow health and safety routines and ensure colleagues do the same
• Communicate effectively with the team to keep them informed
• Seek ways to simplify operations and share ideas with the Store Manager
• Always prioritize the customer and tailor service to their needs
• Resolve customer queries promptly and leave them satisfied
• Recognize and celebrate colleagues providing excellent service
• Identify and remove obstacles to great service
• Resolve colleague queries or escalate as needed
• Ensure appropriate staffing, react to absences by finding cover
• Recognized Keyholder duties, including attending alarm call outs
• Monitor and act on internal communications, ensuring timely responses
• Coordinate colleagues to meet customer and store needs, report issues to the Store Manager
• Balance time across service and replenishment areas
• Support the Store Manager in managing store absence, conduct return-to-work interviews, and report absence triggers
• Build relationships with Area Manager & People Partner, escalate issues, seek coaching opportunities
• If the store has a Post Office Local, duties include managing daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

As a Shift Leader, you will champion One Stop’s Core Purpose and Values:

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Most stores are open seven days a week from 7 am to 10 pm, offering a range of food, household essentials, and services like cash machines, Post Office, PayPoint, lottery, Costa Coffee, and more.

Owned by Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Note

We only recruit individuals who have passed the school leaver’s age. For details, check the school leaver age for your country.

Benefits include:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plan through Simply Health
• Exclusive deals and discounts with various retailers, gyms, and entertainment
• Save as you earn scheme
• WeCare support services (online GP, mental health, get fit programs)
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options

* T&Cs apply

Note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 02/05/2025 by TN United Kingdom