One Stop - Customer Service Assistant

One Stop; Wakefield; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to enhance store operations and customer experience. Your role will involve serving customers with excellence, managing store tasks, and ensuring safe practices, all while contributing to a positive shopping environment. We embrace flexible working to support all life stages.

Benefits

Discounts at One Stop and other Tesco affiliated services

Retirement savings and life assurance

Flexible working options

Qualifications

• Ability to provide excellent customer service.
• Knowledge of safe working practices.
• Participation in community and charity events.

Responsibilities

• Engaging customers with passion and pride.
• Maintaining the store's appearance and safety.
• Encouraging customer feedback.

Skills

Customer Service

Teamwork

Flexibility

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end to ensure accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally running the shift in the absence of Shift Leader and Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, for stores with a Post Office Local, duties include managing daily operations and passing required background checks for the Post Office role.

Flexible Working

We support flexible working arrangements. Talk to us about how we can accommodate your needs, whether you're starting your career, caring for others, nearing retirement, or pursuing personal interests.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how they like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, bill payments, lottery, and more. We are committed to inclusivity and accessibility in our recruitment process.

Note

Applicants must be above school leaver age. For details, please refer to our eligibility criteria.

Benefits

• Discounts at One Stop, Tesco, F&F Clothing, Tesco Mobile, Tesco Bank, Vision Express, Tesco Pharmacy, and more
• Additional benefits such as retirement savings, life assurance, medical insurance, and flexible working options