One Stop - Customer Service Assistant

One Stop; Rotherham; On-site; GBP 40,000 - 60,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant to enhance the shopping experience at their Rotherham location. This role involves ensuring excellent customer service, supervising store operations, and maintaining safety standards to create an inviting shopping atmosphere. Join a team committed to serving the community and delivering a convenient shopping experience.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Discounted health checks at Tesco Pharmacy

Qualifications

• Passionate about serving customers and providing great natural service.
• Ability to follow safety procedures and legislation.
• Experience in retail is beneficial but not mandatory.

Responsibilities

• Providing excellent customer service while processing transactions.
• Maintaining store cleanliness and organization.
• Participating in community events and promotions.

Skills

Customer Service

Time Management

Teamwork

Job description

One Stop • East Herringthorpe, Rotherham • Apply by 30-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining your actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Potentially managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• For stores with a Post Office Local, duties include managing daily operations of the post office, subject to background checks. If checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility and Benefits

We’re proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Our colleagues enjoy benefits such as:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans, exclusive deals, savings schemes, and more