One Stop - Customer Service Assistant

One Stop; Doncaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to deliver exceptional service in a fast-paced retail environment. Key responsibilities include stocking shelves, managing customer interactions, and ensuring compliance with safety policies. Flexibility in working arrangements is offered to accommodate life situations, along with a range of employee benefits.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance through Tesco Bank

Discounted eye care via Vision Express

Discounted cash plans through Simply Health

WeCare support including 24/7 online GP

Annual leave increases with service

Flexible working options

Qualifications

• Must be above school leaver's age.
• Background check required for Post Office management.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Manage daily operations of the Post Office if applicable.

Skills

Customer service

Communication

Teamwork

Problem-solving

Flexibility

Job description

One Stop • 55 Carr House Road, Doncaster • Apply by 09-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If the store has a Post Office Local, your duties will include managing its daily operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including Post Office, cash machines, bill payments, and vending solutions.

Part of Tesco since 2003, we operate independently from our support centre in Brownhills, Walsall, with distribution centres in Brownhills, Nursling, and Wakefield.

We are committed to inclusivity and accessibility, accredited as a Disability Leader Level 3. For support options, please click here.

Please Note

We only recruit individuals who are above the school leaver’s age. Check your country’s school leaver age here.

Employee Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance through Tesco Bank
• Discounted eye care via Vision Express
• Discounts at Tesco Pharmacy including flu jabs
• Discounted cash plans through Simply Health
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support including 24/7 online GP, mental health support, and more
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job shares, and more