One Stop - Customer Service Assistant

One Stop; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant to provide outstanding service in a fast-paced retail environment. Responsibilities include assisting customers, stocking shelves, and maintaining store standards. Join a dynamic team focused on customer satisfaction and support flexible working arrangements.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounted health checks at Tesco Pharmacy

Qualifications

• Customer-focussed attitude and ability to serve with passion.
• Ability to communicate effectively with customers.
• Team player with a collaborative approach.

Responsibilities

• Provide excellent customer service and assist customers.
• Stock shelves and maintain the store environment.
• Response to customer needs across all store areas.

Skills

Customer service

Communication

Teamwork

Job description

One Stop • Chellaston • Apply by 10-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure all work is safe.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in absence of Shift Leader or Store Manager.
• Following all safety and legal training received.

If this store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your life and commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything
• Treat others how they like to be treated
• Work together as one team
• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we are committed to inclusivity and accessibility in our recruitment process. For support, click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Access to various other discounts and schemes