One Stop - Customer Service Assistant

One Stop Stores Ltd; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail company in the East Midlands is seeking a Customer Service Assistant to join their team. The role involves providing excellent customer service, maintaining store appearance, and participating in community events. Candidates should be flexible and committed to safety and service. One Stop offers benefits as part of the Tesco Group, promoting a welcoming and inclusive environment. Join us to make everyday life easier for customers while enjoying great company benefits.

Qualifications

• Ability to serve customers with passion and pride.
• Willingness to participate in community events.
• Commitment to following security and safety training.

Responsibilities

• Serve customers with great natural service.
• Work across all areas of the store.
• Follow security procedures and workplace safety.
• Run shifts in absence of leaders.

Skills

Excellent customer service

Flexibility

Safety procedures adherence

Team collaboration

Job description

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. This fast‑paced retail environment requires flexibility and excellent customer service. You will play an important role in day‑to‑day operations, stocking shelves, processing payments and maintaining the store’s appearance. By continuously looking for ways to improve service through coaching and feedback, you help create a safe and welcoming shopping environment.

Responsibilities

• Know my customers and serve them with passion and pride, giving great natural service.
• Encourage customers to give feedback through the ‘have your say’ survey.
• Work across all areas of the store, including online, tills, replenishment, vending and stock routines to meet customer needs.
• Apply training to work safely.
• Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
• Understand the store’s performance, working with the team to deliver profit.
• Live the company values, make everyone feel welcome, and follow policies.
• Clock in and out at the start and end of my shift to ensure accurate pay.
• Keep myself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Follow the Think 25 policy when serving age‑restricted products.
• Respond quickly to assistance calls or interventions on self‑service checkouts, explaining actions to the customer.
• Work in a clean, tidy, organised manner, keeping aisles clear of congestion.
• At times, run the shift in the absence of the Shift Leader and Store Manager.
• Follow all training to keep the store safe and legal.
• If this store has a Post Office Local, undertake a post office financial and criminal conviction background check; failure to pass may result in withdrawal of the job offer.

What's in it for you?

One Stop is committed to making everyday life easier for our customers, offering quality products at great value and friendly service. As part of the Tesco Group, you enjoy big‑company benefits with a neighbourhood‑store feel. We welcome enthusiastic individuals and support flexible working arrangements to fit your life.

Benefits

We offer a wide range of benefits – see the full list on our Careers Page.

Community Involvement

We support local charities and partners, having raised over £10.4 million and donated 1.6 million meals through FareShare and Olio.

Diversity & Inclusion

All employees are welcome. As a Disability Confident Leader (Level 3) we provide reasonable adjustments throughout recruitment and interviews.