One Stop - Customer Service Assistant

One Stop Stores Ltd; East Malling; On-site; GBP 12,398 - 15,153; Part time

Benefits offered by this job

Employee discounts

Flexible working hours

Training and development opportunities

Job summary

A leading retail company in East Malling is looking for a Customer Service Assistant to excel in providing customer service, stocking shelves, and participating in community events. The role offers flexibility, employee discounts, training opportunities, and support for local charities. Candidates should be able to manage time effectively and contribute positively to the store's operations. This position is ideal for those passionate about customer engagement and teamwork.

Qualifications

• Experience in customer service is preferred.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Provide excellent customer service, offering support and guidance.
• Stock shelves, process payments and maintain the store’s appearance.
• Play a key role in day‑to‑day operations and implement training procedures.

Job description

One Stop - Customer Service Assistant

Join One Stop, a subsidiary of Tesco, in a fast‑paced retail environment where no day is the same.

Responsibilities

• Provide excellent customer service, offering support and guidance.
• Stock shelves, process payments and maintain the store’s appearance.
• Play a key role in day‑to‑day operations, ensuring tasks are completed to meet customer needs.
• Implement training and safety procedures to maintain a safe workplace.
• Assist with seasonal, community and charity events to create an inclusive atmosphere.
• Understand store performance and contribute to profit delivery.
• Follow company policies and record accurate time‑keeping for pay.
• Adhere to security procedures and wear safety equipment where required.
• Follow the Think 25 policy when serving age‑restricted products.
• Respond quickly to assistance calls or interventions on self‑checkout stations.
• Keep aisles clear and maintain a tidy, organised environment.
• Potentially run shifts in the absence of the Shift Leader or Store Manager.
• If the store has a Post Office Local, undertake the required post office financial and criminal‑conviction background check.

What’s in it for you?

One Stop offers a supportive culture with flexibility, employee benefits and community involvement. We are passionate about creating a welcoming environment for customers and colleagues alike.

Benefits

Benefits include flexible working, employee discounts, training and development opportunities, and community benefits. Full details are available on the Careers page.

Diversity & Inclusion

One Stop welcomes everyone and is a Disability Confident Leader (Level 3). We offer reasonable adjustments throughout the recruitment process to ensure a fair opportunity for all candidates.

Community Involvement

We support local charities, partner with national organisations and have raised over £10.4 million for good causes. Employees are encouraged to participate in community events.

Contact

Apply online and speak with us about flexible working options that best fit your life.