One Stop - Customer Service Assistant

One Stop Stores Ltd; Liverpool; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Flexible working opportunities

Employee benefits from Tesco Group

Inclusive workplace support

Job summary

A local retail store in Liverpool seeks a dedicated Customer Service Assistant to enhance customer experiences. You will deliver excellent service, handle stock routines, and ensure a welcoming shopping environment. The position entails responsibilities across various store operations while encouraging customer feedback. The role offers flexible working and opportunities to participate in community events, aligning with a diverse and inclusive workplace culture.

Qualifications

• Passion for delivering great service to customers.
• Ability to work in a fast paced retail environment.
• Flexibility in work hours and responsibilities.

Responsibilities

• Deliver excellent customer service and maintain store appearance.
• Encourage customer feedback and implement improvements.
• Participate in seasonal and community events.

Skills

Excellent customer service

Ability to handle stock routines

Attention to detail

Teamwork

Safety procedures knowledge

Job description

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast paced retail environment where no day is the same and you will play an important role in day-to-day store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

Our customer‑centric approach means you will continually look for ways to improve service through on‑the‑job coaching and feedback, keeping the store a safe place to work and shop.

Responsibilities

• Know your customers and serve them with passion and pride, delivering natural, great service.
• Encourage customer feedback by inviting completion of the “have your say” survey.
• Work across all areas of the store (including online, tills, replenishment, vending and stock routines) to meet customer needs.
• Apply training to ensure safe working practices.
• Participate in seasonal, community and charity events, creating a welcoming atmosphere.
• Understand store performance and your role in delivering profit.
• Represent the store values, make customers and colleagues feel welcome, and follow policies.
• Clock in and out at the start and end of shifts to ensure accurate pay.
• Follow security procedures and wear safety equipment where applicable to keep people safe.
• Follow the think 25 policy when serving age‑restricted products.
• Respond quickly to assistance calls or interventions on self‑service checkouts and explain actions to customers.
• Maintain a clean, tidy and organized workspace with clear aisles.
• Occasionally run the shift in the absence of the Shift Leader or Store Manager.
• Adhere to training to keep yourself and others safe and compliant with the law.
• If this store has a Post Office Local, duties may include post office operations, which require a post office financial and criminal conviction background check. If checks fail, the offer may be withdrawn.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the local feel of a neighbourhood store. We’re passionate about creating a welcoming environment for customers and colleagues and we’re always looking for enthusiastic individuals to join our team.

Flexible Working

We welcome conversations about flexible working. Whether you’re starting your career, seeking freedom to do what you love, or navigating life changes, talk to us about how we can support you during the application process.

One Stop Benefits

We value our colleagues as much as our customers and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits may differ from those at Tesco.*

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. For accessibility information, please click here. Our six colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women) support a safe, welcoming environment where everyone can thrive.

We reserve the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. We encourage you to apply promptly.