One Stop - Customer Service Assistant

One Stop Stores Ltd; Chard; On-site; GBP 18,000 - 23,000; Full time

Job summary

A retail store chain in Chard is seeking a Customer Service Assistant to join their team. The role involves providing excellent customer service, stocking shelves, and maintaining store appearance in a fast-paced retail environment. Responsibilities include engaging with customers, managing various store tasks, and following security procedures. Employees will also participate in community events. Flexible working options are available to fit individual circumstances.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Work across all areas including online, tills, and stock routines.
• Participate in seasonal and community events to create inclusivity.
• Ensure compliance with security procedures and customer safety.

Job description

Job Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. The role involves working in a fast‑paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip via the ‘have your say’ survey.
• I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training received to ensure we work safely.
• I participate in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about the store’s performance, understanding the part I play and what we need to do together to deliver profit.
• I am myself, living our values, making everyone feel welcome and always following our policies.
• I ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the Think 25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At times I may run the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training to keep myself, others and the store safe and legal.
• If the store has a Post Office Local, duties include day‑to‑day operations of the post office; I will be required to undergo a Post Office financial and criminal conviction background check, which must be passed to proceed with the role.

Benefits

One Stop offers a wide range of benefits to colleagues. For the full list, see the Careers page.

Flexible Working

We welcome discussions about flexible working to fit individual circumstances such as career stages, caregiving, retirement, parenthood, or other life changes.