One Stop - Customer Service Assistant

One Stop Stores Ltd

Guildford

On-site

GBP 22,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Friendly working environment

Flexible working arrangements

Community involvement opportunities

Job summary

A retail store in Guildford is seeking a Customer Service Assistant to deliver exceptional customer service in a dynamic environment. Responsibilities include stocking shelves, processing payments, and ensuring a welcoming atmosphere. The role offers opportunities for flexible working arrangements and involvement in community initiatives. Join a supportive team committed to providing great service and maintaining store standards.

Qualifications

Ability to provide excellent customer service in a fast-paced environment.
Willingness to follow safety protocols and procedures.
Experience in retail or a customer service-related role is preferred.

Responsibilities

Provide exceptional customer service to all customers.
Stock shelves and maintain store appearance.
Process payments and assist customers with inquiries.
Participate in community and charity events.

Skills

Excellent customer service

Attention to detail

Teamwork

Flexibility

Job description

About the role

One Stop, a subsidiary of Tesco, is looking for a Customer Service Assistant to join our team. You will work in a fast‑paced retail environment where no day is the same.

Your role includes providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. You will be constantly looking for ways to improve service through on‑the‑job coaching and feedback, ensuring the store remains a safe and welcoming place for customers.

Responsibilities

I know my customers and serve them with passion and pride, giving great natural service.
I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
Putting into practice the training I have received to ensure we work safely.
Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
Being myself, living our values, making everyone feel welcome and always following our policies.
Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately.
I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
I always follow the think 25 policy when serving age‑restricted products to all customers.
Responding quickly to assistance calls or interventions on self‑service check‑outs, explaining what I am doing to the customer.
I work in a clean, tidy and organised manner keeping aisles clear of congestion.
At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office; you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

What it offers you

One Stop is committed to making everyday life easier for our customers. We offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, you’ll benefit from the support of a large organisation while enjoying the close‑knit feel of a neighbourhood store.

Flexible Working

We welcome flexible working arrangements. Whether you’re just starting your career, a carer, a parent or someone looking to balance life‑changing moments, discuss your needs with us throughout the application process.

One Stop Benefits

We value our colleagues as much as our customers. Please click here to view the full list of colleague benefits on our Careers Page.

Community Involvement

We support local charities and national organisations. Over the last decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio.

Diversity & Inclusion at One Stop

We are an inclusive workplace that celebrates unique backgrounds, perspectives and experiences. We are a Disability Confident Level 3 employer and offer reasonable adjustments throughout the recruitment process, including interviews.

Seniority level