Oncology Booking Officer

NHS Jobs; Preston; On-site; GBP 21,000 - 25,000; Full time

Job summary

Lancashire Teaching Hospital NHS Foundation Trust is seeking an admin professional to manage accurate booking of radiotherapy-related appointments. You will use MOSAIQ and Harris Flex, ensure efficient use of slots, and communicate with patients and staff across the Trust to maintain high treatment timeliness.

You will provide advice to patients on preparation for examinations, maintain confidentiality, and participate in staff development and departmental training.

Qualifications

• Accurate booking of patient appointments using established booking protocols.
• Specialised knowledge of cancer waits and how they affect booking.
• Communicate changes to staff and coordinate with external bodies as needed.
• Maintain confidentiality and handle sensitive information in line with Trust policies.
• Provide clear information and reassurance to patients undergoing preparation for examinations.

Responsibilities

• Book patient planning scans and treatments and send detailed appointment letters.
• Be primary contact for cancer teams and ensure waiting times align with targets.
• Liaise with other hospitals, dental surgeries and care homes for information as required.
• Escalate major issues to supervisors or clinicians and ensure quick resolution.

Job description

Responsible for accurate booking process. Utilise in-depth knowledge of appointment booking protocols to correctly book patient planning scan, treatment and any associated appointments and send detailed appointment letters containing instructions. Ensure maximum utilisation of appointment slots (including cancellation slots) and communicate changes to relevant staff. Demonstrate a specialised knowledge of cancer waits and how this affects the booking process, ensuring patients are booked accordingly via MOSAIQ booking system and Harris Flex. Use judgement and experience in dealing with patient queries and decide on the appropriate course of action. Provide advice and reassurance to patients on preparation for examinations, giving out complex and sensitive information, such as diet and starving instructions. Be a point of contact for patient queries relating to their radiotherapy schedule, ensuring a professional manner is maintained. Confidently provide information where there may be barriers to understanding. Communicate well with and respond to enquiries from the public, medical personnel and a wide range of colleagues at all levels across the Trust. Communicate with patients to understand if further investigation is needed prior to ensure appropriateness of booking. Recognise the need to involve and liaise with external bodies such as other hospitals, dental surgeries and care homes to obtain the necessary information. Demonstrate an approachable and helpful manner at all times. Give guidance and support to colleagues in the provision of an efficient service. Deal with queries relating to all aspects of the admin function. Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues, problems or complaints to supervisors, managers or relevant clinicians. Maintain confidentiality at all times as required by legislation and Trust policies. Support performance monitoring, ensuring patient appointments are booked in strict accordance with booking guidelines, with full regard to cancer and Trust RTT performance measures. Document all patient deferrals/amendments to bookings, contact patients to inform them of cancellations at short notice and ensure this information is cascaded appropriately. Act as a primary contact for cancer teams, work to ensure waiting times are strictly adhered to and arrange for any necessary adjustments to fall in line with Trust and national targets Work alongside teams of staff across the Trust to ensure that all required standards are achieved and maintained to meet departmental and Trust targets. Actively participate in the PDP process, undertaking any learning and development opportunities identified. Participate in the departments appraisal/monitoring system Undertake induction and training of band 2 staff and band 3 colleagues, identifying and carrying out training as required.

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust