Onboarding Product Manager - Credit & Banking

Doist; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Worldwide travel insurance

Annual learning budget

Cycle to Work Scheme

Dog-friendly offices

Job summary

Capital on Tap is seeking a Product Manager to own end-to-end onboarding journeys across Credit and Banking for both new customers and cross-selling opportunities. You will map journeys, identify unhappy paths, and optimise flows to improve efficiency and conversion.

You’ll collaborate with engineers and designers to balance customer experience with system architecture and compliance, whilst driving discovery and prioritising initiatives based on data and customer insight.

Qualifications

• 3-5 years of product management experience with onboarding flows experience
• Comfort working across front-end UX and back-end architecture
• Knowledge of financial services concepts (KYC/KYB/IDV) or onboarding optimisation experience
• Strong organisational skills and ability to prioritise under pressure

Responsibilities

• Own end-to-end onboarding journeys across Credit and Banking for new and existing customers
• Map full journeys, identify drop-offs and optimise for efficiency
• Drive discovery and competitor research to improve onboarding
• Collaborate with engineers and designers to scope solutions balancing UX, architecture and compliance
• Present recommendations to stakeholders and drive delivery to completion
• Build reusable, configurable components for scalable journeys across products
• Prioritise problems using data and customer insights

Skills

Product management

Onboarding flows

Data-driven decisions

Stakeholder communication

Cross-functional collaboration

Job description

Capital on Tap is seeking a Product Manager to own end-to-end onboarding journeys across Credit and Banking for both new customers and cross-selling opportunities. You will map journeys, identify unhappy paths, and optimise flows to improve efficiency and conversion.

You’ll collaborate with engineers and designers to balance customer experience with system architecture and compliance, whilst driving discovery and prioritising initiatives based on data and customer insight.