Product Manager, End-to-End Customer Journeys

HSBC Holdings plc; West of England; On-site; GBP 70,000 - 100,000; Full time

Job summary

HSBC Holdings plc in the United Kingdom seeks a Product Manager-Customer Journey Development to own end-to-end journey design across one or more product verticals such as Credit Cards, Personal Loans, Current Accounts and FX. You will drive discovery, translate insights into measurable improvements and support a data-driven journey development approach within HSBC UK Retail Transactional Banking.

The role focuses on defining clear problem statements, shaping the journey delivery roadmap and

Qualifications

• Experience in product management, customer journey management or service design in retail banking.
• Ability to translate data, regulatory requirements and insights into journey designs.

Responsibilities

• Own end-to-end customer journey design delivery and optimisation across product verticals.
• Run discovery using quantitative data, qualitative research and regulatory insight.
• Create journey statements and discovery packs framing outcomes for customers and business.
• Map current-state journeys identifying friction points and opportunities for improvement.
• Define target-state journeys aligned to strategy and regulatory obligations.
• Specify journey flows, decision logic and delivery epics and stories.

Skills

Product management

Job description

HSBC Holdings plc in the United Kingdom seeks a Product Manager-Customer Journey Development to own end-to-end journey design across one or more product verticals such as Credit Cards, Personal Loans, Current Accounts and FX. You will drive discovery, translate insights into measurable improvements and support a data-driven journey development approach within HSBC UK Retail Transactional Banking.

The role focuses on defining clear problem statements, shaping the journey delivery roadmap and