Product Manager: Customer Journey Design & Optimization

HSBC Group; Knowsthorpe; Vor Ort; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

HSBC Group is seeking a Product Manager-Customer Journey Development to own end-to-end design, delivery and optimisation of customer journeys across one or more product verticals such as Credit Cards, Personal Loans and Current Accounts. You will translate customer insight, commercial objectives and regulatory requirements into measurable journeys that benefit customers and the business.

Working in the Product and Journey Development team within HSBC UK Retail Transactional Banking, you will

Qualifikationen

• Substantial experience in product management, customer journey management or service design across banking products.
• Ability to translate insights into actionable journey designs.
• Experience using Jobs To Be Done, personas, journey mapping and service blueprinting.

Aufgaben

• Own end-to-end design, delivery and optimisation of customer journeys across product verticals.
• Lead discovery using quantitative data, qualitative research and regulatory insight.
• Define journey specs including channel flows and decision logic and manage delivery epics and stories.

Kenntnisse

Product management

Customer journey management

Service design

Data-driven decision making

Jobbeschreibung

HSBC Group is seeking a Product Manager-Customer Journey Development to own end-to-end design, delivery and optimisation of customer journeys across one or more product verticals such as Credit Cards, Personal Loans and Current Accounts. You will translate customer insight, commercial objectives and regulatory requirements into measurable journeys that benefit customers and the business.

Working in the Product and Journey Development team within HSBC UK Retail Transactional Banking, you will