Onboarding & Migration Coordinator - Telecom Installations

Daisy Group 1; Lower Blandford St Mary; On-site; GBP 24,000 - 30,000; Full time

Job summary

Daisy Group 1 is seeking an Onboarding Administrator to join the Onboarding Team. You will coordinate the installation of new services and the transfer of existing services from other providers, working closely with suppliers and internal departments to deliver a smooth customer experience.

You will manage orders for migrations and changes, monitor progress, program routers, communicate by phone and email, resolve provisioning faults, liaise with third-parties, update databases, arrange surveys,

Qualifications

• Strong customer service skills are essential.
• Experience in administration to support onboarding processes.
• Attention to detail to ensure accurate data and successful installations.
• Problem solving and escalation management to resolve provisioning issues quickly.
• Knowledge of telecommunications helps understand service migrations and set-ups.

Responsibilities

• Managing incoming orders for migrations, new connections, and changes to existing services.
• Ordering and monitoring the progress of orders using the online systems.
• Programming new routers for End Users and requesting equipment to be delivered to site.
• Communicate via phone and follow up by email all correspondence.
• Resolve provisioning faults and liaise with 3rd party suppliers during orders.

Skills

Strong Customer Service Skills

Admin experience

Attention to Detail

Problem Solving & Escalation Mgmt

Knowledge of telecommunications

Job description

Daisy Group 1 is seeking an Onboarding Administrator to join the Onboarding Team. You will coordinate the installation of new services and the transfer of existing services from other providers, working closely with suppliers and internal departments to deliver a smooth customer experience.

You will manage orders for migrations and changes, monitor progress, program routers, communicate by phone and email, resolve provisioning faults, liaise with third-parties, update databases, arrange surveys,