Onboarding Coordinator

SF Partners; England; On-site; GBP 24,000 - 39,000; Part time

Benefits offered by this job

Collaborative team environment

8 week project

Job summary

SF Partners is seeking a proactive Supplier Onboarding Specialist for an 8 week project contract in the United Kingdom. The role focuses on onboarding suppliers onto EDI or self-service invoicing portals, with daily contact via phone and email to drive progress and resolution.

You will manage the onboarding from initial contact to completion, guide suppliers through registration and portal access, and provide ongoing support to ensure timely set-up and issue resolution.

Qualifications

• Experience in supplier onboarding, customer service or procurement support.
• Ability to manage high volumes of contacts and maintain records.

Responsibilities

• Proactively contact suppliers via phone and email to drive onboarding activity.
• Manage onboarding from initial contact through completion.
• Guide suppliers through registration, portal access and system setup.
• Answer queries, troubleshoot issues and provide ongoing support.
• Monitor onboarding progress and update records.
• Follow up to meet deadlines and targets.
• Liaise with internal teams for smooth transitions.
• Deliver professional experience for suppliers.

Skills

Supplier onboarding

Customer service

Account coordination

Procurement support

Tools

CRM systems

Online portals

Job description

Supplier Onboarding Specialist
8 Week Project Contract

£212.50 per day
9-5 Monday - Friday

We are recruiting a proactive and highly organised Supplier Onboarding Specialist to support an exciting project.

This is a fantastic opportunity for someone with experience in supplier engagement, customer service, account coordination, procurement support or onboarding who enjoy working in a fast paced, target driven environment.

The project involves transitioning suppliers onto either an Electronic Data Interchange (EDI) system or a self service invoicing portal.

You will play a key role in contacting suppliers, guiding them through the onboarding process and ensuring they are successfully set up on the relevant platform.

The Role

• Proactively contact suppliers via telephone and email to support and drive onboarding activity.
• Manage the supplier onboarding process from initial contact through to successful completion.
• Guide suppliers through registration, portal access and system setup.
• Answer supplier queries, troubleshoot issues and provide ongoing support.
• Monitor onboarding progress, maintain accurate records and update tracking systems.
• Follow up with suppliers to ensure onboarding deadlines and targets are achieved.
• Identify and elevate any issues that could delay the onboarding process.
• Liaise with internal teams to ensure a smooth and efficient transition.
• Deliver a professional and positive experience for suppliers throughout the project.

About You

We are keen to speak with candidates who have experience in supplier onboarding, customer service, account management, procurement administration, project coordination or similar roles.

You will ideally have:

• Excellent communication skills and confidence speaking with suppliers over the telephone.
• Experience managing high volumes of outbound calls, emails or customer engagement.
• Strong organisational skills and the ability to manage multiple tasks and priorities.
• A proactive approach, with the confidence to chase outstanding information and follow up regularly.
• Good attention to detail and experience maintaining accurate records.
• Strong IT skills, including Microsoft Office and experience using CRM or online portal systems.
• The ability to work independently while contributing to wider team targets.

Experience with EDI systems, invoicing portals, supplier management or digital onboarding would be advantageous but is not essential.

What's on Offer?

• Opportunity to work on a major supplier digitisation programme
• Varied role combining supplier engagement, administration and project coordination
• Collaborative team environment

This position would suit someone who enjoys building relationships, solving problems and working towards clear project targets.