Onboarding Associate

JR United Kingdom; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing company seeks an Onboarding Associate to provide exceptional customer service and manage the onboarding process for contractors. This role involves executing background checks, liaising with third parties, and ensuring compliance with internal policies. Ideal candidates will be detail-oriented team players with strong communication skills, ready to thrive in a fast-paced environment.

Qualifications

• Natural team player with excellent attention to detail.
• Customer-focused and able to work under pressure.
• Knowledge of onboarding processes preferred.

Responsibilities

• Completion of candidate background checks including referencing and criminal checks.
• Issue contracts to candidates and manage onboarding cases.
• Deliver high level of customer service to internal and external customers.

Skills

Attention to detail

Customer-focused

Team player

Communication skills

Ability to work under pressure

Tools

Microsoft

Oracle

Job description

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Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients. As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.

With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.

Our goal is to become the staffing and services company others aspire to be.

Role Outline

Onboarding Associates provide the highest level of customer service to our contractors, sales partners, and internal teams. They are a contractor’s sole point of contact during the onboarding process and are responsible for ensuring both Allegis Group and client onboarding requirements are fully completed for all candidates before starting their assignment.

Onboarding Associates execute a range of background checks, liaising with third parties to ensure completion in a timely manner. They manage and resolve any discrepancies identified during the onboarding process. The Onboarding Associate reports directly to the Onboarding Manager.

Core Responsibilities

1. Completion of candidate background checks including but not limited to referencing, criminal, education, employment, and credit checks
2. Adhere to client and internal onboarding requirements
3. Issue contracts to candidates in line with internal and client procedures
4. Audit and administration of provided documents to ensure they meet internal policies
5. Conduct checks on limited companies in preparation to issuing contracts
6. Conduct peer-to-peer audits on compliance packs
7. Attend periodical internal training sessions on compliance matters and legislation
8. Manage onboarding cases through a workflow tool
9. Deliver a high level of customer service to both internal and external customers
10. Update contractor onboarding status to sales partners and online portal
11. Ensure data entry, validation, and integrity for all information entered into key systems
12. Develop strong relationships with peers in other departments and sales partners to support the strategic aims of the business
13. Advise consultants and contractors on policies, compliance, and other relevant information
14. Complete ad hoc projects and duties as requested by the manager

Skills and Behaviours

• Natural team player
• Customer-focused, helpful, and willing to support at all times
• Acts with self-confidence, decisiveness, and integrity
• Resilient and composed
• Leads self and others, able to inspire
• Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
• Ability to work under pressure, manage high workloads, and prioritize effectively
• Excellent attention to detail and accuracy skills
• Knowledge of onboarding, screening processes, visa requirements, and recruitment laws (preferred but not essential)
• Previous working knowledge of Microsoft and Oracle packages
• Experience working within an office or administrative environment
• Good communication skills – able to build both local and remote working relationships