Onboarding Associate

JR United Kingdom; Reading; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading staffing company in the UK is seeking an Onboarding Associate to deliver exceptional customer service to contractors. This role involves managing onboarding processes, performing background checks, and ensuring compliance with internal requirements. Ideal candidates will be detail-oriented, experienced in administration, and skilled in building relationships.

Qualifications

• Confident, decisive & acts with integrity.
• Builds professional relationships internally & externally.
• Knowledge of onboarding processes preferred but not essential.

Responsibilities

• Completion of candidate background checks and issuing contracts.
• Managing onboarding cases through a workflow tool.
• Conducting audits and ensuring policy compliance.

Skills

Attention to detail

Strong communication skills

Ability to multitask

Customer service

Education

Previous office/admin experience

Tools

Microsoft packages

Oracle packages

Job description

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Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market-leading clients. As the largest privately-owned staffing company globally, we consistently outperform competitors and deliver on our promises.

With staffing at the core of what we do, we understand how important people are to any business That's why at Allegis Group, we invest in training & development, offering continuous opportunities to those who earn the right.

Our goal? To become the staffing and services company others aspire to be!

? Role Outline

Onboarding Associates provide the highest level of customer service to our contractors, Sales partners, and internal teams. They are a contractor’s sole point of contact during the onboarding process and ensure that both Allegis Group and Client requirements are fully completed before starting an assignment.

They execute background checks, liaise with third parties, and resolve any discrepancies along the way. The Onboarding Associate reports directly to the Onboarding Manager.

? Core Responsibilities

Completion of candidate background checks (e.g. referencing, criminal, education, employment, and credit checks)

Adhering to Client & internal onboarding requirements

Issuing contracts to candidates in line with company procedures

Auditing & administration of documents to ensure policy compliance

Conducting limited company checks before issuing contracts

Performing peer-to-peer audits on compliance packs

Attending internal training sessions on compliance & legislation

Managing onboarding cases through a workflow tool

Delivering high-level customer service to internal & external customers

Ensuring data entry accuracy and integrity

Developing strong relationships with peers & Sales partners

Advising consultants & contractors on policies & compliance

Supporting ad hoc projects & duties as requested

? Skills/Behaviours

️ Confident, decisive & acts with integrity

️ Leads & inspires both self and others

️ Builds professional relationships internally & externally

️ Ability to multitask under high workloads

️ Excellent attention to detail & accuracy

️ Knowledge of onboarding processes, visa requirements & recruitment laws (preferred but not essential)

️ Experience with Microsoft & Oracle packages

️ Previous office/admin experience

️ Strong communication skills—building both local & remote working relationships