Student Onboarding Assistants Team Leader

Barking & Dagenham College; Romford; On-site; GBP 28,000 - 31,000; Full time

Job summary

Barking & Dagenham College is seeking a dedicated Student Onboarding Assistants Team Leader to oversee a team and provide exceptional customer service related to course enquiries and applications. This full-time permanent role includes supporting the admissions team's processes and ensuring a high-quality service delivered to all potential students. Ideal candidates will have a good education background, excellent communication skills, and strong IT proficiency.

Qualifications

• Good standard of education equivalent to GCSE.
• Excellent IT skills in MS Office or equivalent.
• Experience in providing course information and associated processes.

Responsibilities

• Lead the Student Onboarding Assistants Team ensuring outstanding service.
• Respond to and record all inbound enquiries.
• Administer College policies on admissions and enrolments.

Skills

Customer service skills

Communication

IT skills in MS Office

Problem-solving

Organizational skills

Education

Good general standard of education equivalent GCSE

NVQ customer service level 2 or equivalent

NVQ Information, Advice & Guidance or equivalent

Job description

Student Onboarding Assistants Team Leader

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Student Onboarding Assistants Team Leader

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Barking & Dagenham College provided pay range

This range is provided by Barking & Dagenham College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join a vibrant college committed to the success of our staff, learners, businesses and communities!

We have some exciting opportunities available at Barking and Dagenham College. We are looking for Student Onboarding Assistants Team Leader to join our busy Admissions team, for a contra ct commencing August 2025.

You will join us on a full-time, permanent basis and in return, we will offer a competitive salary of £28,941-£30,505 per annum Inclusive of London Weighting

The Student Onboarding Assistants Team Leader role:

To ensure that a high quality customer orientated service is delivered to all customers in relation to course enquiries, application support and conversion, online, by telephone and in person and to ensure information is clear, accurate and impartial.

The post holder will be expected to undertake activities related to the registration and conversion of enquiries into application. The post holder will be required to have excellent customer service skills, be able to communicate with customers of all abilities, including those with low level English, via a range of methods.

Key Responsibilities of our Student Onboarding Assistants Team Leader :

• To lead the Student Onboarding Assistants Team, ensuring an outstanding service-driven approach.
• To respond to and record all inbound enquiries on the designated CRM system.
• Ensure the Student Onboarding Assistants Team administer the College’s policies and procedures in relation to enquiries, admissions and enrolments of learners to the College.
• Support the Head of Department in creating and maintaining all office based systems and processes in relation to enquiry and conversion activities for student recruitment.
• To provide a service that regularly reviewed and underpinned within the Service Level Agreement that are in line with the Matrix Standard.
  
  

Our ideal candidate should have the following qualifications, skills and experience:

• Good general standard of education equivalent GCSE.
• Excellent IT skills in MS Office or equivalent.
• A good working knowledge of providing course information and associated processes within FE.
• Outstanding telephone manner and able to dealwith people of all levels.
• Ability to monitor a large demanding workload, tracking and allocating tasks, compiling reportswhere necessary.
• NVQ customer service level 2 or equivalent is desirable.
• NVQ Information, Advice & Guidance or equivalent is desirable.
  
  

If you are passionate about success and can do the above, then we want to hear from you!

You will need to submit a covering letter within your application demonstrating how your personality, skills and experience meet our values for this role.

PLEASE NOTE;

• All applications forms must be fully completed, showing full education and employment details. An incomplete application will not be considered for shortlisting.
• We have the right to interview candidates before the application deadline.
• This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020
  
  

B arking & Dagenham College are committed to Safeguarding and promoting the welfare of children and young people

Safeguarding at BDC

All employment offers are made subject to checks in line with the Keeping Children Safe in Education guidelines. These include (some of which are dependent upon the role and the individual): enhanced DBS including children’s barred list check, DfE teaching/management barred list check, on-line searches, overseas criminal record check, evidence of identity and right to work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.

You will be required to become familiar with College’s policies and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training on KCSIE and other key areas, and to read the relevant policies. Closing date for applications: 17th June 2025

Interviews will be held on tbc

If you would like to learn more about our Student Onboarding Assistants Team Leader role, then please click ‘apply’ today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Primary and Secondary Education

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