Onboard Luxury Spa Director — Guest Experience & Revenue

V.Group; Greater London; On-site; GBP 60,000 - 90,000; Part time

Job summary

Orient Express Sailing Yachts is seeking a Spa Manager to lead the onboard spa operations, delivering Guerlain’s luxury guest experience and achieving revenue goals. You will manage a team of wellness experts, front desk staff, and supervisors on a shipboard setting.

The role emphasizes guest obsession, staff development, and close collaboration with Guerlain HQ and the hotel management team to ensure flawless service and brand integrity at sea.

Qualifications

• Luxury hospitality & spa expertise and a passion for beauty & wellness.
• Client-focused, service-driven, delivering exceptional guest experiences.
• Results-oriented leader with strong business acumen and people development skills.
• Proven track record in sales, retail performance and business growth.
• Fluent in English; additional languages are a plus.

Responsibilities

• Lead a team of wellness experts, receptionists, and supervisors to deliver the Guerlain luxury guest experience.
• Oversee onboarding and continuous training with Guerlain trainers and local teams.
• Manage spa operations: scheduling, hygiene, safety, and guest flow; ensure brand standards.
• Drive revenue through retail integration, events, and partnerships; report KPIs to HQ and hotel management.
• Collaborate with Guerlain International Spa Team and Local Team on marketing, training, and loyalty initiatives.

Skills

Luxury hospitality

Spa leadership

Guest service

Team development

Clienteling

Job description

Orient Express Sailing Yachts is seeking a Spa Manager to lead the onboard spa operations, delivering Guerlain’s luxury guest experience and achieving revenue goals. You will manage a team of wellness experts, front desk staff, and supervisors on a shipboard setting.

The role emphasizes guest obsession, staff development, and close collaboration with Guerlain HQ and the hotel management team to ensure flawless service and brand integrity at sea.