Spa Manager for Orient Express Sailing Yachts

V.Group; Greater London; Presencial; GBP 60 000 - 90 000; Tempo parcial

Resumo da oferta

Orient Express Sailing Yachts is seeking a Spa Manager to lead the onboard spa operations, delivering Guerlain’s luxury guest experience and achieving revenue goals. You will manage a team of wellness experts, front desk staff, and supervisors on a shipboard setting.

The role emphasizes guest obsession, staff development, and close collaboration with Guerlain HQ and the hotel management team to ensure flawless service and brand integrity at sea.

Qualificações

• Luxury hospitality & spa expertise and a passion for beauty & wellness.
• Client-focused, service-driven, delivering exceptional guest experiences.
• Results-oriented leader with strong business acumen and people development skills.
• Proven track record in sales, retail performance and business growth.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Lead a team of wellness experts, receptionists, and supervisors to deliver the Guerlain luxury guest experience.
• Oversee onboarding and continuous training with Guerlain trainers and local teams.
• Manage spa operations: scheduling, hygiene, safety, and guest flow; ensure brand standards.
• Drive revenue through retail integration, events, and partnerships; report KPIs to HQ and hotel management.
• Collaborate with Guerlain International Spa Team and Local Team on marketing, training, and loyalty initiatives.

Conhecimentos

Luxury hospitality

Spa leadership

Guest service

Team development

Clienteling

Descrição da oferta de emprego

Spa Manager for Orient Express Sailing Yachts

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Spa Manager on behalf of Orient Express Sailing Yachts. The Spa Manager is the key ambassador of Guerlain within the hotel property, responsible for the overall performance, guest experience, and operational excellence of the Spa. This leadership role combines business acumen, team management, and client obsession, ensuring that the Spa achieves its revenue goals while consistently delivering Guerlain's world-class standards of service, beauty, and wellness.

The Spa Manager reports to the Hotel General Management and liaises closely with Guerlain Headquarters.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure a seamless, personalized, and memorable guest journey, embodying Guerlain’s luxury DNA.


• Anticipate guest needs, handle complaints with efficiency and discretion, and build loyalty with VIC (Very Important Clients).


• Guarantee strict compliance with Guerlain, Forbes, and LQA service standards.


• Conduct Spa tours and storytelling to showcase Guerlain’s heritage, innovations, and exclusive rituals.

Spa Ambassador

• Promote the Spa within the Hotel and in the local market to attract both guests and external clients


• Implement & infuse Guerlain’s marketing strategies


• Define yearly Spa strategic objectives & build action plans with Guerlain International Spa Team & Guerlain Local Team


• Leverage hotel touchpoints to enhance Spa visibility (reception, in-room, hotel outlets)


• Execute Spa marketing activations (PR, events, collaborations) to position the Spa as a local showcase

Business Performance

• Develop and execute business plans in line with Guerlain and hotel strategy.


• Monitor and drive KPIs: revenue, capture rate, retail efficiency, clienteling, average spend.


• Ensure retail integration within treatments, boosting upselling and cross-selling.


• Organize events, activations, and partnerships to maximize visibility and revenue.


• Provide regular reporting and business analysis to both hotel management and Guerlain HQ.

Team Leadership & Development

• Recruit, train, motivate, and lead a team of wellness experts, receptionists, and supervisors.


• Support the Local Spa Trainer in her missions to ensure the highest training standards within the Spa


• Ensure onboarding and continuous training, in collaboration with Guerlain trainers and local teams.


• Set clear objectives, evaluate performance, and foster a culture of excellence, respect, and empowerment.


• Lead daily and weekly briefings, aligning the team on VIP guests, events, and priorities.

Operations & Administration

• Supervise day-to-day Spa operations, ensuring smooth scheduling, Wellness Expert allocation, and guest flow.


• Oversee hygiene, grooming, safety, and security standards across all Spa areas.


• Manage budgets, stock levels, product orders, and operational expenses.


• Maintain strong relationships with suppliers and ensure equipment is fully functional.


• Ensure all procedures (cash handling, bookings, reporting) comply with Guerlain and hotel policies.

Collaboration with Guerlain

• Act as the key liaison between the Spa and Guerlain International Spa Team and Guerlain Local Team.


• Share guest insights, business results, and feedback to support continuous improvement.


• Implement marketing, retail, and training initiatives defined by Guerlain International Spa Team and Guerlain Local Team.


• Ensure alignment with Guerlain’s luxury brand image in all aspects of Spa operations.

Education/Experience/Qualifications:

• Luxury hospitality & spa expert, passionate about beauty & wellness


• Client-focused & service-driven, delivering exceptional guest experiences


• Results-oriented leader, with strong business acumen & team development skills


• Proven track record in sales, retail performance & business growth


• Culturally adaptable communicator, fluent in English (+ other languages a plus)


• Impeccable grooming & flexibility, aligned with Guerlain standards