Beauty Expert for Orient Express Sailing Yachts

V.Group; Greater London; On-site; GBP 30,000 - 46,000; Full time

Job summary

V.Ships Leisure seeks a Beauty Expert on behalf of Orient Express Sailing Yachts to deliver Guerlain Spa services on a shipboard luxury yacht. You will conduct face, body, manicure, pedicure, and waxing treatments, integrating well-being consultations and advanced tech like LED/EMS/cryotherapy.

Reporting to the Spa Manager, you will build guest loyalty, drive revenue, and maintain impeccable spa standards while embodying elegance, discretion, and care aboard a premium sailing itinerary.

Qualifications

• Certified in Beauty Therapy (BTS Esthétique, Cidesco, or equivalent).
• Minimum 2–3 years of spa or luxury hospitality experience.
• Fluent in English; additional languages are a plus.

Responsibilities

• Create warm, authentic connections with guests and deliver Guerlain Spa experiences.
• Perform Guerlain face, body, manicure, pedicure, waxing following brand protocols.
• Utilize advanced technologies (LED, EMS, cryotherapy) in treatments.
• Contribute to achieving sales and KPI targets.
• Maintain spa operations and presentation in line with standards.

Skills

Beauty Therapy

Customer Service

Fluent English

Education

Certified in Beauty Therapy

Tools

LED devices

EMS

Cryotherapy

Job description

Beauty Expert for Orient Express Sailing Yachts

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Beauty Expert on behalf of Orient Express Sailing Yachts.
Reporting to the Spa Manager, the Guerlain Spa Beauty Expert delivers face, body, and holistic treatments according to Guerlain’s exclusive protocols, embodying the Maison’s values of excellence, refinement, and care.You offer each guest an unforgettable experience that combines visible results with emotional wellbeing — the true signature of the Guerlain Spa Art of Wellness.

Key Responsibilities

Guest Experience & Service Excellence

• Create a warm, authentic, and personalized connection with every guest, embodying Guerlain’s Promise of Beauty.


• Deliver a unique and flawless service experience, with active listening, bespoke recommendations, and elegant storytelling.


• Build guest loyalty and develop a strong local and international clientele.


• Contribute actively to Spa guest satisfaction results (Forbes, LQA standards).

Treatment Expertise & Revenue Development

• Perform Guerlain face, body, manicure, pedicure, and waxing treatments following brand protocols and standards of excellence.


• Able to perform treatments using advanced technologies such as LED, EMS, cryotherapy, and other related equipments.


• Personalize each treatment through well-being consultations, aroma relaxation, and diagnostics.


• Demonstrate versatility across all treatment categories for a diverse and demanding clientele.


• Master the characteristics of Guerlain products across all axes (fragrance, skincare, make-up) and perform refined retail recommendations — including exceptional pieces.


• Contribute to achieving and exceeding individual and collective sales and performance objectives (turnover, KPIs).

Team Spirit & Operational Excellence

• Embody Guerlain’s values of elegance, respect, and generosity.


• Foster a collaborative and supportive team spirit, participating proactively in briefings and Spa operations.


• Maintain the Spa’s overall harmony and presentation in line with Retail Excellence and operational procedures.


• Ensure impeccable personal grooming and professional appearance (uniform, hair, make-up, nails).

Education/Experience/Qualifications:

• Certified in Beauty Therapy (BTS Esthétique, Cidesco, or equivalent).


• Minimum 2–3 years of experience in a Spa or luxury hospitality environment.


• Fluent in English; additional languages are an advantage.

Skills & Expertise

• Strong sense of organization, adaptability, and attention to detail.


• Excellent listening and advisory skills.


• Solid knowledge of human anatomy and physiology.


• Genuine passion for luxury wellness and “art of care.”


• Target and guest satisfaction oriented.

Personal Qualities

• Warm, empathetic, and refined demeanor.


• Exemplary attitude, presentation, and communication.


• True team player, discreet and respectful of confidentiality.