Onboard Events Host — Dining Cruise Team (Part-Time)

Hornblower Group; City Of London; On-site; GBP 14,445 - 20,573; Part time

Job summary

Hornblower Group is seeking a part-time Functions Team Member in London to support excellent guest experiences onboard dining cruises. The role involves providing exceptional hospitality, adhering to food safety standards, and collaborating effectively with team members. Candidates should have strong customer service skills, effective communication abilities, and ideally some restaurant or banqueting experience. This position is on a boat, requiring flexibility to work shifts, including evenings and weekends. Hourly rate is £12.71 plus tips.

Qualifications

• Customer Service orientated, actively promotes the business and enhances guests’ experience.
• Able to effectively understand and convey information to guests and coworkers.
• Health & Safety awareness with Food Safety & Hygiene standards.
• Previous experience in Restaurant/Conference & Banqueting background.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Ensure customer care and a safe environment for all passengers.
• Anticipate customer needs and manage dissatisfaction.
• Collaborate effectively with team members.
• Follow food handling, safety, and sanitation standards.
• Maintain a professional appearance and grooming standards.
• Demonstrate understanding of menu items and explain them accurately.

Skills

Customer Service orientation

Excellent time management

Effective communication

Health & Safety awareness

Education

Relevant industry/customer service-related qualification

Job description

Hornblower Group is seeking a part-time Functions Team Member in London to support excellent guest experiences onboard dining cruises. The role involves providing exceptional hospitality, adhering to food safety standards, and collaborating effectively with team members. Candidates should have strong customer service skills, effective communication abilities, and ideally some restaurant or banqueting experience. This position is on a boat, requiring flexibility to work shifts, including evenings and weekends. Hourly rate is £12.71 plus tips.