Guest Experience Cabin Crew: Service, Safety & Onboard Sales

Hornblower Corp; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Hornblower Corp is seeking a Guest Experience Assistant – Cabin Crew to deliver professional onboard hospitality and proactive guest service. You will support the Captain and Crew in routine and safety tasks while aiming to meet daily revenue targets through onboard sales.

The role requires strong communication, a can-do attitude, and the ability to work in a team across varied shifts including weekends and holidays. An age over 18 and the ability to serve alcohol are necessary.

Qualifications

• Previous guest services experience in hospitality or attraction environments.
• Experience delivering an at-seat service and upselling.
• Strong communication and teamwork skills.
• Ability to work flexible shifts including weekends/holidays.
• Ability to speak a second language is desirable.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Sell drinks, snacks and tickets to guests; upsell meal deals.
• Greet and welcome guests onboard with polite, proactive service.
• Assist safety-related tasks and follow SMS procedures.
• Maintain cleanliness and personal grooming to appearance standards.

Skills

Guest service

Upselling

Communication

Teamwork

Calm under pressure

Maths & English GCSE

Education

GCSE Maths & English (A-C)

Job description

Hornblower Corp is seeking a Guest Experience Assistant – Cabin Crew to deliver professional onboard hospitality and proactive guest service. You will support the Captain and Crew in routine and safety tasks while aiming to meet daily revenue targets through onboard sales.

The role requires strong communication, a can-do attitude, and the ability to work in a team across varied shifts including weekends and holidays. An age over 18 and the ability to serve alcohol are necessary.