Onboard Guest Experience Host - Cabin Crew

Hornblower Corp; City Of London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Hornblower Corp. is seeking a Guest Experience Assistant – Cabin Crew to deliver exceptional hospitality aboard our vessels. You will greet guests, provide seat-side service and actively upsell drinks, snacks and tickets while maintaining safety and high service standards.

You will work a 3 day on/2 day off pattern with shifts from 7am to 8pm, including weekends and holidays. Must be 18+ to serve alcohol and be prepared for dynamic onboard environments.

Qualifications

• Previous guest services experience in hospitality or attractions.
• Able to upsell products and services.
• Excellent communication and teamwork.
• Able to work flexible shifts including weekends and holidays.
• Must be 18+ to serve alcohol.

Responsibilities

• Provide exceptional hospitality to guests onboard.
• Greet and welcome guests.
• Sell drinks, snacks and tickets.
• Assist with on-board safety and emergencies.
• Maintain uniform and grooming standards.

Skills

Guest service

Customer facing

Upselling

Teamwork

Communication

Work under pressure

Education

GCSE English/Math

Job description

Hornblower Corp. is seeking a Guest Experience Assistant – Cabin Crew to deliver exceptional hospitality aboard our vessels. You will greet guests, provide seat-side service and actively upsell drinks, snacks and tickets while maintaining safety and high service standards.

You will work a 3 day on/2 day off pattern with shifts from 7am to 8pm, including weekends and holidays. Must be 18+ to serve alcohol and be prepared for dynamic onboard environments.