Onboard Guest Experience & Safety Associate

Hornblower Corp; Royal Borough of Greenwich; On-site; GBP 12,000 - 21,000; Full time

Job summary

Hornblower Corp in the United Kingdom seeks a Guest Experience Assistant – Cabin Crew to deliver exceptional onboard hospitality and service, supporting the Captain and crew in routine operations and safety matters. This permanent role follows a 3 day on, 2 day off pattern with shifts from 7am to 8pm, requiring a proactive and guest-focused attitude.

You will greet guests, upsell drinks and attractions, provide seat service, ensure safety and cleanliness, and collaborate with the crew to meet

Qualifications

• Previous guest services experience in hospitality or visitor attractions.
• Ability to proactively approach guests to offer an at-seat service.
• Customer-focused with a drive to promote the business and enhance guest experience.
• Able to work as part of a team to hit onboard sales/revenue targets.
• Excellent communication skills for guests and coworkers.
• Experience in upselling and cross-selling multiple products.
• Flexible mindset, stays calm under pressure.
• GCSE English and Maths at minimum level C or equivalent.
• Willingness to work shifts across Monday to Sunday, including holidays and some evenings.

Responsibilities

• Provide exceptional hospitality and guest care onboard.
• Greet guests and deliver at-seat service including food, drink and retail.
• Promote products and services to achieve revenue targets.
• Assist in safety drills and follow SMS requirements.
• Maintain cleanliness and grooming standards; support events as needed.

Skills

Guest services

Communication

Upselling

Teamwork

Calm under pressure

English proficiency

Flexible schedule

Safety awareness

Education

GCSE English & Maths

Tools

POS systems

Job description

Hornblower Corp in the United Kingdom seeks a Guest Experience Assistant – Cabin Crew to deliver exceptional onboard hospitality and service, supporting the Captain and crew in routine operations and safety matters. This permanent role follows a 3 day on, 2 day off pattern with shifts from 7am to 8pm, requiring a proactive and guest-focused attitude.

You will greet guests, upsell drinks and attractions, provide seat service, ensure safety and cleanliness, and collaborate with the crew to meet