Facilities Helpdesk & Admin Coordinator – London

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Jones Lang LaSalle (JLL) and Integral are recruiting for a Helpdesk Support role in Central London. The position provides full administrative support to the on-site team, coordinating the helpdesk system and assisting with financial administration for the Senior Administrator, Contract Delivery Manager and client.

You will liaise with Engineers daily, investigate issues and relay updates to stakeholders. The role includes duties across helpdesk operations, administration (POs, timesheets, QA

Qualifications

• Experience with facilities-based systems (e.g., SAP or Corrigo).
• Good communication skills with clients and engineers at all levels.
• Organisational and time-management skills to manage multiple tasks.

Responsibilities

• Manage and control all Helpdesk calls/tickets and daily operations.
• Produce daily/weekly progress reports for tasks and issues.
• Liaise with users to resolve problems and explain delays.
• Ensure helpdesk and phone coverage during breaks and off-hours.
• Coordinate with site management and client in weekly meetings.

Skills

Communication

Calm under pressure

Telephone etiquette

Education

AAT qualifications or A level equivalents

Tools

SAP

Corrigo

Job description

Jones Lang LaSalle (JLL) and Integral are recruiting for a Helpdesk Support role in Central London. The position provides full administrative support to the on-site team, coordinating the helpdesk system and assisting with financial administration for the Senior Administrator, Contract Delivery Manager and client.

You will liaise with Engineers daily, investigate issues and relay updates to stakeholders. The role includes duties across helpdesk operations, administration (POs, timesheets, QA