On Site Support Engineer

SmartestEnergy Limited; Worthing; On-site; GBP 30,000 - 35,000; Full time

Job summary

SmartestEnergy Limited in Worthing is seeking an IT support professional to deliver high-quality helpdesk services to colleagues across SmartestEnergy Business. You will be the first point of contact for technical incidents and service requests, providing hands-on assistance across Windows and Linux environments to keep the business running smoothly.

Based in our Worthing office, you will work four days in the office with Fridays typically from home, collaborating with a wider IT team to drive

Qualifications

• Substantial experience in a technical IT position.
• 1st/ 2nd line technical background.
• Service oriented with a strong focus on customer satisfaction.
• Expert knowledge of Windows OS, Linux and the way in which applications interact.

Responsibilities

• Provide hands-on IT support to colleagues and resolve incidents and service requests.

Skills

IT experience

Tier 1/2 support

Customer focus

Windows & Linux

Job description

Salary

Yearly salary 30,000.00 GBP - 35,000.00 GBP

Role Summary

You will play a key role in delivering high-quality IT support to colleagues across SmartestEnergy Business, acting as the first point of contact for technical incidents and service requests. Based in our Worthing office and reporting to the IT Service Delivery Manager, you will provide hands‑on support for a wide range of technologies, ensuring users receive a professional, efficient and customer‑focused service that keeps the business running smoothly.

About the role

This is an excellent opportunity for a proactive and technically skilled IT professional who enjoys problem‑solving and delivering exceptional customer service. Working closely with the wider IT team, you will help drive continuous improvement, contribute to knowledge sharing and documentation, support information security best practices, and play an important role in maintaining a reliable and secure IT environment.

Work arrangement

This role is 4 days in the office a week with Fridays working from home typically.

What skills/experience do I need to be successful?

• Substantial experience in a technical IT position;
• 1st/ 2nd line technical background;
• Service oriented with a strong focus on customer satisfaction;
• Expert knowledge of Windows OS, Linux and the way in which applications interact.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you’ll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work‑life balance, recognizing that your well‑being matters.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.