On Site Support Engineer

SmartestEnergy Business Limited; Worthing; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Job summary

SmartestEnergy Business Limited in Worthing is seeking an energetic IT Support Specialist who will be the first point of contact for technical incidents and service requests. You will deliver hands-on support across Windows and Linux, ensuring a professional, efficient and customer-focused service that keeps the business running smoothly.

You will work four days in the Worthing office with Fridays from home, collaborate with the wider IT team, drive improvements, share knowledge, and help

Qualifications

• Substantial experience in a technical IT position.
• 1st/2nd line technical background.
• Service oriented with a strong focus on customer satisfaction.
• Expert knowledge of Windows OS, Linux and the way in which applications interact.

Responsibilities

• Provide first point of contact for technical incidents and service requests for SmartestEnergy Business colleagues.
• Deliver hands-on IT support across a wide range of technologies, ensuring professional, efficient and customer-focused service.
• Collaborate with IT team to drive continuous improvement, documentation and knowledge sharing, and uphold information security practices.
• Help maintain a reliable and secure IT environment.

Skills

Technical IT experience

1st/2nd line support

Customer service

Windows OS

Linux OS

App interaction

Job description

You will play a key role in delivering high-quality IT support to colleagues across SmartestEnergy Business, acting as the first point of contact for technical incidents and service requests. Based in our Worthing office and reporting to the IT Service Delivery Manager, you will provide hands-on support for a wide range of technologies, ensuring users receive a professional, efficient and customer-focused service that keeps the business running smoothly.

This is an excellent opportunity for a proactive and technically skilled IT professional who enjoys problem-solving and delivering exceptional customer service. Working closely with the wider IT team, you will help drive continuous improvement, contribute to knowledge sharing and documentation, support information security best practices, and play an important role in maintaining a reliable and secure IT environment.

This role is 4 days in the office a week with Fridays working from home typically.

What skills/experience do I need to be successful?

Substantial experience in a technical IT position;

1st/ 2nd line technical background;

Service oriented with a strong focus on customer satisfaction;

Expert knowledge of Windows OS, Linux and the way in which applications interact.

What sets us apart?

Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.