Student Experience Officer

Study Group; Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

Study Group’s Leeds International Study Centre is seeking a Student Experience Officer to deliver high‑level administrative and operational support on‑site in Leeds. You will manage reception, respond to student inquiries, and maintain accurate records while supporting events and student activities.

The role requires strong people skills, experience with student services, and the ability to work across teams to ensure smooth centre operations. This is a fixed-term, full-time post.

Qualifications

• Bachelor’s degree (or equivalent experience).
• Experience supporting students in an educational context.
• Experience in a regulated environment.
• Experience in customer service.

Responsibilities

• Manage the reception and student-facing environments to handle general queries in person, via email, phone or VLE.
• Provide a help-desk service offering guidance, sign-posting and administrative support to students.
• Organise student activities and events, arrange meetings, venues, catering and equipment.
• Assist with student registration at intake points and ensure records are updated in the information system.
• Ensure data is uploaded and maintained in the student information system and keep records accurate.
• Maintain up-to-date visa and compliance records and chase outstanding documents as needed.
• Coordinate with central teams to update bookings and study plans, including booster classes and resits.
• Produce timely and accurate student reports and assist with assessment processes and invigilation as required.

Skills

Customer service

Administration

Communication

Teamwork

Education

Bachelor’s degree

Tools

Student information system

Job description

Contract Type: Full Time, Fixed term (2 years)

Location: Leeds, Leeds International Study Centre (On-Site)

Salary: up to £26,520 per annum

The Student Experience Officer’s role is to provide a high level of administrative and operational service within the ISC, both online and face-to-face.

The post holder will be responsible for the delivery of services and processes enabling the site to function effectively: This will require good people skills and a high level of administrative ability.The post holder will deliver a reception service, respond to routine student enquiries and become a skilled user of internal student records system.The post holder will be required to ensure the accurate recording of data required for student records.

ABOUT THE ROLE

• Ensuring the smooth running of the reception and other student-facing environments to deal with general student queries – face to face, on the VLE, by email and phone
• provide a help-desk service to students offering general advice, assistance and sign-posting for example on local and travel information, help with opening bank accounts, issue confirmation letters, ID cards, letter requests, Student cards, complaints process etc.
• Working as part of a team to deliver student activities and events, organising student representative or ambassador meetings, providing support to team members carrying out the activities and ensuring venues, catering/refreshments, and equipment are booked as appropriate
• Assist with termly checks of furniture, clocks , classroom provision for the teaching of its students Be actively involved in student registration at all intake points to ensure student records are updated, relevant documentation uploaded
• Support late arrivals with registration and orientation processes
• To ensure data is uploaded and updated as required within the student information system
• Keep accurate up, to date visa and compliance records, , chase outstanding compliance and other documentation.
• Assist colleagues to contact absent students and inform parents and agents when necessary.
• Liaise with central teams to update student bookings with Study Plan changes, including booster classes and exam resits.
• Update student progression data on student information system.
• Ensure student reports are accurate and timely.
• Assist with the release of assessment screens termly.
• Assist with invigilation of assessments as required.
• Assist with the verification process of assessments.
• Assist with the security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Participate in any agent visits or marketing of the centre
• Provide resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
• To carry out any duties, as reasonably required by the Centre Management team

ABOUT YOU

• Bachelor’s degree (or equivalent experience)
• Supporting students in an educational context
• Working in a regulated environment
• Working in customer service

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.

ORGANISATION COMPLIANCE

For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.