Student Experience Coordinator - Operations

Study Group; West Yorkshire; On-site; GBP 17,000 - 28,000; Full time

Job summary

Study Group Huddersfield, West Yorkshire, is seeking a Student Experience Coordinator - Operations to join the International Study Centre. You will manage datasets, student results and reports, support assessment processes, and coordinate student finance and progression in a busy, regulated environment.

Reporting to the Deputy Director of Student Experience, you will build strong relationships with centre teams and university partners to maximise student outcomes.

Qualifications

• Student support experience in an educational setting.
• Experience working within an educational context or environment.
• Experience working in a regulated environment.

Responsibilities

• Maintain the Centre’s definitive datasets and student results with accuracy and currency; produce reports for the Head of Centre and team as requested.
• Act as secretary to governance boards and support quality assurance and enhancement activities.
• Organise assessment processes: release screens, invigilation, verification, archiving and documentation.
• Oversee student finance duties: fee deadlines, invoices and refunds in line with policies.
• Support induction, progression checks and timely student data sharing with stakeholders.
• Build and maintain strong relationships with internal teams and university partners to ensure smooth operations.

Skills

Student support

Educational context

Regulated environment

Education

Bachelor degree or equivalent experience

Job description

Student Experience Coordinator - Operations Study Group Huddersfield, West Yorkshire, GB

Contract type: Full Time (37.5 hours) – Fixed Term (1 Year) Location: Huddersfield, Huddersfield International Study Centre Salary: up to £28,000 per annum To be a member of the Centre’s Student Experience Team with responsibility for data management, assessments and academic administration, student finance. To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will report to the Deputy Director of Student Experience. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

Data Management Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested Act as secretary to relevant governance boards as required Ensure Study Group policies and standard operating procedures are followed Support management teams in preparation for quality assurance and enhancement activities. Liaise with central teams to update student bookings with Study Plan changes Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional. Support management with board meetings. Assessments & Academic Administration Assist the centre managers with the implementation of assessment standards and regulations. Organise the release of assessment screens termly. Organise and assist with invigilation of assessments . Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation. Ensure the various systems used are reviewed and updated as required. Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances) Student Finance and Progression To deal with fee payment deadlines and enquiries To create record of student invoices To follow centre refund policies and create refund data Ensure student enrolment documentation are prepared and shared in a timely manner Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner Ensure progression changes are checked, recorded and shared with the relevant teams. General Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body. Assist in organising and delivering student events such as induction, transition and enrichment activities Liaise with central teams to manage workload in busy periods or during absence In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience To foster productive relationships with internal and external stakeholders Any other duties as required by the Deputy Director of Student Experience or Centre Director. The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

ABOUT YOU

Bachelor degree (or equivalent experience) Supporting students in an educational context Working to develop, build and maintain the Student Experience Working in a regulated environment

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential.

With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed.

Our global network of offices and university partnerships ensure that students receive the best educational services available.

Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes.

For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace.

We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.

We believe that the best person for the job should be selected based on skills and experience alone.

Your information will be kept confidential and stored securely.

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We adopt a rolling recruitment process meaning that we review applications as they are submitted.