On Site Service Supervisor

Atlas Copco Group; Sunderland; Sur place; GBP 42 000 - 56 000; Plein temps

Résumé du poste

Atlas Copco Group is seeking a TMC Team Leader to deliver and manage on-site service contracts at our Sunderland site. The role focuses on coaching the TMC team, meeting KPI targets, and ensuring health and safety across operations.

You will coordinate with customers and management, produce regular performance reports, and drive continuous improvement while maintaining high service standards. A proactive, on-site capable leader is essential.

Qualifications

• HNC in Mechanical / Electrical Engineering or equivalent.
• Knowledge of Industrial Power Tools (Pneumatic, Battery and DC).
• Experience in Manufacturing or Customer Service environment.
• Experience with Windows systems and networking.
• Willingness to attend on-site work and develop within the team.

Responsabilités

• Effectively manage TMC teams and on-site workshops.
• Ensure Health and Safety regulations are followed at all times.
• Meet contract KPI’s (uptime, cost, quality, safety).
• Coordinate meetings with Customer and management for service delivery.
• Provide customer and management reports on activities.
• Audit engineers' work for safety and quality on site.
• Monitor resources to complete allocated work efficiently.
• Control costs related to tooling, overtime and expenses.
• Ensure activities align with Atlas Copco and customer standards.
• Encourage team responsibilities and deliver results.
• Promote training and development within the team.
• Grow new business through lead generation from Service Engineers.
• Hold regular toolbox meetings with business updates.

Connaissances

Team leadership

Coaching & development

KPI management

Cost control

Formation

HNC in Mechanical / Electrical Engineering

Outils

Industrial Power Tools Knowledge

Description du poste

Your role

The TMC Team Leader is to deliver and manage the activities of our on-site service contract. This is achieved through regular liaison with the customer, delivering set KPI’s and through coaching and developing the TMC Team.

Your day-to-day

• To effectively manage the TMC teams and on-site workshop(s).
• To be responsible for and ensure that Health and Safety regulations are adhered to at all times.
• To ensure, that all service requirements are met in a timely fashion and in line with the contract KPI’s (i.e. up-time, cost savings, quality, environment, health and safety).
• To co-ordinate meetings with the Customer and management to continually ensure our contract service activities are delivering a high standard of service.
• To provide Customer and management reports at an agreed frequency on activities carried out.
• To audit the quality of our engineers’ work on site, to ensure that all work is completed to safe and professional standards and to the customers’ satisfaction.
• To co-ordinate and monitor resources to ensure that all allocated work is completed on an efficient and effective basis.
• To exercise control of all costs associated with the TMC engineers. I.e. (new tooling & service equipment / Overtime & expenses).
• To ensure that all activities are in line with Atlas Copco and the Customer’s quality standards.
• To encourage the team to understand their responsibilities and actively work to deliver them.
• To promote the training and development of all members within the team, ensuring all training requirements are identified and fulfilled.
• To maximise new business potential through encouraging lead generation from the Service Engineers.
• Coordinate regular Tool Box meetings, providing business updates to the teams.

Essential

Your skills and experience

• HNC in Mechanical / Electrical Engineering or equivalent
• Has knowledge of Industrial Power Tools i.e. Pneumatic, Battery and DC.
• Has knowledge of either a Manufacturing or Customer Service Environment.
• Experience of Windows computer systems and networking environment.
• Must be able to attend on site work as required and develop within the team.

Desirable

• Has experience of a Manufacturing Environment.
• Has experience of Industrial Power Tools i.e. Pneumatic, Battery and DC.
• Clean driving licence.
• Has experience of providing a Service to customers.

Your Compensation And Benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role requires you to work on-site at our office in Sunderland, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

About

Talent Acquisition: Maybelle Bryant