Customer Support Administrator

Atlas Copco; Hemel Hempstead; Hybride; GBP 26 000 - 34 000; Plein temps

Résumé du poste

Atlas Copco is seeking a Customer Support Administrator to support capital equipment sales, spare parts, and customer inquiries from their Hemel Hempstead office. You will coordinate with sales teams and manufacturing facilities to ensure efficient order processing and on-time delivery, while maintaining strong customer relationships and accurate records.

The role emphasizes proactive communication, collaboration across departments, and continuous improvement to enhance customer satisfaction and

Qualifications

• General education standard includes GCSEs with passes in English and Maths.
• Proven experience in customer service.
• Excellent interpersonal skills and computer literacy (MS Office).
• Flexible, self-motivated, able to work independently and in a team.
• Lives within a commutable distance of Hemel Hempstead.
• Knowledge of SAP or similar service modules and order processing systems.
• Keen for new experience and willingness to learn.
• Team player with good collaboration skills.
• Ability to develop and implement innovative problem-solving approaches.

Responsabilités

• Process and proactively manage customer orders and enquiries for a seamless experience.
• Provide administrative support to Sales Teams coordinating complex equipment orders through delivery.
• Maintain strong customer relationships and provide updates on orders, deliveries, pricing, availability and invoicing.
• Manage capital equipment stock across locations with regular audits and obsolescence handling.
• Coordinate returns, credit notes, stock transfers, and distribution centre returns.
• Collaborate with Sales, Operations, Logistics, Service and Finance to meet customer expectations and improve service.
• Drive continuous improvement by implementing more efficient processes and systems.
• Maintain accurate customer, sales and operational records for reporting.

Connaissances

Customer service experience

Interpersonal skills

MS Office

Team player

Self-motivated

Problem solving

Commutable distance

Adaptability

Innovative thinking

Formation

GCSEs English & Maths

Outils

SAP

Order processing systems

Description du poste

As a Customer Support Administrator, you will play a key role in supporting capital equipment sales, spare parts, managing customer enquiries, and ensuring efficient coordination between customers, sales teams, and internal departments. Through proactive customer engagement and effective administrative support, you will contribute to business profitability, customer satisfaction, and long-term customer retention.

You will help drive operational efficiency and business growth by maintaining a strong customer focus, identifying opportunities to enhance service delivery, supporting sales initiatives, and fostering collaboration across all Business Lines to maximise business synergies and deliver value to our customers.

Key Responsibilities:

• Process and pro actively manage customer orders, and enquiries accurately and efficiently, ensuring a seamless customer experience and timely fulfilment of customer requirements.
• Provide comprehensive administrative support to the Capital Equipment Sales Team and PTS Sales Team working closely with customers and manufacturing facilities to coordinate and process complex equipment orders through to delivery.
• Build and maintain strong customer relationships through proactive communication, resolving customer enquiries and providing updates on orders, deliveries, pricing, availability, and invoicing matters.
• Manage and maintain capital equipment stock across multiple locations, ensuring accurate inventory records, conducting regular stock audits, and coordinating scrap and obsolescence processes where required.
• Coordinate customer returns, credit notes, stock transfers, consignment stock administration, and distribution centre returns, ensuring all transactions are processed accurately and in accordance with company procedures.
• Collaborate with internal departments including Sales, Operations, Logistics, Service, and Finance to ensure customer expectations are met and opportunities for improved service delivery are identified.
• Deliver a proactive and customer-focused approach to support, consistently seeking opportunities to enhance customer satisfaction, strengthen customer loyalty, and improve operational performance.
• Support continuous improvement initiatives by identifying and implementing more efficient processes, systems, and ways of working that enhance productivity and customer experience.
• Maintain accurate customer, sales, and operational records within company databases and systems, ensuring data integrity and supporting effective business reporting.

Your skills and experience

• General standard of educationi.e. GCSE / or equivalent. Has attained passes in English & Math’s.
• Proven experience in customer service.
• Has excellent interpersonal skills, is computer literate –i.e. MS office.
• Flexible attitude to work, self motivated & able to work onown and as part of a team.
• Lives within a commutabledistance of Hemel Hempstead.
• Knowledge of SAP or similar service modules, order processing system.
• Keen for new experience.
• Able to get on with others and be a team player.
• Able to identify alternatives to current thinking: ability to develop and implement innovative solutions to problems.

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is abouthaving opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role requires you to work on-site at our office inHemel Hempstead, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website